Community Content Manager

Huawei Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

Our offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Support Center.

In Romania we have 2 offices, located in Bucharest and Timisoara, with over 200 employees.

Requirements:

2-4 years of experience in Community management;
Experience in large-scale community operations is preferred, ICT industry experience is preferred, and technical support community operation experience is preferred;
Strong sense of responsibility, good communication and coordination, and efficient execution.
Perfect written and spoken English skills.
Familiar with forum platforms.
Advanced skills with SNS management tools & analytics
Postgraduate diploma in communications, marketing, or foreign languages is an asset.

Responsibilities:

Responsible for the operation and development of Huawei's Technical Support Community.
Focus on operations related to Community users and Core users: general users training and relationship management; identifying and recruiting new Core Users for the Community; promoting Core users communication and contribution; increasing the number of active users, Core Users and the user retention rate.
Maintain good daily communication with the Head Quarter team with whom we closely collaborate for Community management
Creating Community content through UGC and motivating the Community to help answering questions raised by Huawei product users and partners.
Create ad-hoc content and events, based on Huawei products’ topics and related to topics from the emerging ICT industry.
Write blog posts and news.
Copy-write or proof reading for the already existent/created content.
Organize discussion threads, move misplaced posts, delete spam posts, issue warnings.
Review, collect and accurately classify the nature of user-generated content from the Community.
Help increasing the number of registered users through SEO, Community activities, social media promotion etc.
Aligning the Community branding and operations with Huawei’s marketing strategies and corporate communications.
Monitor, analyze and report community KPIs to management; sharing good practices and knowledge with their peers.
Work collaboratively within a small Marketing team.
Ensure business continuity by backing up team colleagues in forum operations tasks when necessary.