Specialist Customer Support

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

Proven customer support experience or experience as a client service representative;
Track record of over-achieving objectives;
Strong phone contact handling skills and active listening;
Familiarity with CRM systems and practices;
Customer orientation and ability to adapt/respond to different type of characters;
Ability to multi-task, prioritize, and manage time effectively;
Accurate and precise working attitude;
Excellent team player;
Fluent in English;
MS office or other IT relevant systems (advantage);
Experience in working with digital customer service tools is a plus.

Manages online customer collaboration;
Processes and tracks various customer requests and contracts fulfillment;
Handles complaints and customer requests, provides information, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards;
Places, cancels or adjusts orders;
Handles requests coming via email, phone, portal, etc;
Builds sustainable relationships and trust with customer accounts through open and interactive communication;
Executes marketing activities to current customers;
Process and maintain customer database of master data, price conditions, contract details, other commercial terms;
Manage physical documents related to CSO Card & CMT (contracts, additional documents, financial documents, invoices, etc.) and maintain an updated database of physical document flow;
Ensure the archiving for all documents related to their activity according to the legislation and internal archiving regulations communicated;
Sends the contract termination documents to the inactive card customers, archive and close the respective contracts in the system;
Performs additional tasks within his/her area of expertise and responsibility according to defined working procedures and performance KPI's.

PR/022975