Team Lead with German | Full-remote

Angajator: SalesConsulting
  • Altele
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Job la nivel national
    Actualizat la: 08.06.2023
    Job remote: Remote(de acasa)

    Puteti aplica la acest anunt doar prin crearea unui cont pe, fara sa va creati si un CV.

    Completarea formularului de cont nou pe dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)


    The personal and technical profile of our future team lead includes:

    • Great communication skills, both written and verbal
    • Mandatory advanced level of German language (B2-C) and medium level of English language
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    • Knowledge and experience using SAP and ticketing systems
    • Min. 2 years’ experience in Customer Service operations
    • Team management skills through clear roadmaps and effective communication
    • Organized and adaptable individual with effective time management; experience in working under pressure and in high volume environments
    • Great results focus and ability to track and monitor progress against plan; strong influence and impact; good expertise in performance management and team motivation
    • Customer focus: understand customer requirements; anticipate and meet the needs of customers; build long-term customer relationships; shares customer insight with employees; develop innovative customer solutions.


    Key operational and team management responsibilities:

    • Oversee and manage all daily functions of the processes
    • Set targets for all Analysts to meet up with
    • Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
    • Prepare forecasts for the activity
    • Deliver all departmental KPI's, achieving set targets and objectives
    • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
    • Facilitate and organize training session for all team members and participate in recruitment of new analysts
    • Submit regular reports to management and seek new ideas and strategies to improve business performance
    • Build effective relationships with other teams and departments; Communicate all information clearly and in a timely manner
    • Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
    • Keep up with trends and happenings in the industry and ensuring adherence to industry standards

    Team Leadership and Culture:

    • Provide clear leadership in terms of setting stretching targets for both teams and ensures fully co-ordinated approach between country teams and shared services business administration team
    • Ensure a harmonious working environment for all other team members and delegate duties to all team members
    • Act as a role model to others whilst striving to achieve high standards of performance and customer service

    Performance and Improvement:

    • Perform evaluation process with all team members; Conduct regular review of all team members performance and organize training sessions for under performers
    • Offer feedback and improvement resources
    • Maintain error log and promote debrief and feedback with all the team to promote quality
    • Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency
    Client relations:
    • Develop and maintain communication and collaboration with the clients; ensure that clients are always satisfied by providing prompt response and solutions to their challenges
    • Receive, investigate, and propose solutions for escalation issues
    • Ensure all business administration KPI’s /SLAs are delivered.


    Puteti aplica la acest anunt doar prin crearea unui cont pe, fara sa va creati si un CV.

    Completarea formularului de cont nou pe dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.