Team Lead with German | Full-remote

Angajator: SalesConsulting
Domeniu:
  • Altele
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Job la nivel national
    Actualizat la: 08.06.2023
    Job remote: Remote(de acasa)
       

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    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    The personal and technical profile of our future team lead includes:

    • Great communication skills, both written and verbal
    • Mandatory advanced level of German language (B2-C) and medium level of English language
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    • Knowledge and experience using SAP and ticketing systems
    • Min. 2 years’ experience in Customer Service operations
    • Team management skills through clear roadmaps and effective communication
    • Organized and adaptable individual with effective time management; experience in working under pressure and in high volume environments
    • Great results focus and ability to track and monitor progress against plan; strong influence and impact; good expertise in performance management and team motivation
    • Customer focus: understand customer requirements; anticipate and meet the needs of customers; build long-term customer relationships; shares customer insight with employees; develop innovative customer solutions.

    Responsabilitati

    Key operational and team management responsibilities:

    • Oversee and manage all daily functions of the processes
    • Set targets for all Analysts to meet up with
    • Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
    • Prepare forecasts for the activity
    • Deliver all departmental KPI's, achieving set targets and objectives
    • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
    • Facilitate and organize training session for all team members and participate in recruitment of new analysts
    • Submit regular reports to management and seek new ideas and strategies to improve business performance
    • Build effective relationships with other teams and departments; Communicate all information clearly and in a timely manner
    • Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
    • Keep up with trends and happenings in the industry and ensuring adherence to industry standards

    Team Leadership and Culture:

    • Provide clear leadership in terms of setting stretching targets for both teams and ensures fully co-ordinated approach between country teams and shared services business administration team
    • Ensure a harmonious working environment for all other team members and delegate duties to all team members
    • Act as a role model to others whilst striving to achieve high standards of performance and customer service

    Performance and Improvement:

    • Perform evaluation process with all team members; Conduct regular review of all team members performance and organize training sessions for under performers
    • Offer feedback and improvement resources
    • Maintain error log and promote debrief and feedback with all the team to promote quality
    • Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency
    Client relations:
    • Develop and maintain communication and collaboration with the clients; ensure that clients are always satisfied by providing prompt response and solutions to their challenges
    • Receive, investigate, and propose solutions for escalation issues
    • Ensure all business administration KPI’s /SLAs are delivered.

       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.