Contact Center Associate - Italian (plus English) Back-office

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Excellent writing skills in Italian (C1 level) and English fluency in speaking and writing correctly and at ease - mandatory
Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook, Social Media

Deliver exemplary customer service via email / social media
As part of the Contact Center team, manage email / social media customers requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

Competitive salary package
Work From Home
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team