TX Back Office Expert

Employer: Orange Services
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 28.03.2023
    Job remote: On-site
    Short company description

    Orange Services is one of the largest technology hubs in the Orange Group, working internationally for both Orange corporate functions and country operations.


    What you need to know/have
    Very good knowledge of the telecom network principles for MW, SDH, WDM, ETH technologies, IP knowledge will be considered a plus.
    Quick and self-motivated learner to cope with the dynamic telecom industry.
    Knowledge of IP networking & RAN is a big plus.
    Team player with good communication skills.
    Good documentation skills and attention to detail.
    Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team.
    English is mandatory, French and Spanish language is a big plus.
    Experience and Education:

    At least 3 years’ experience in Back Office activities
    Hands-on experience on TX nodes (MW, SDH, WDM, ETH) from one of the main vendors: Nokia, Huawei, NEC, SIAE etc.
    Troubleshooting experience in complex TX issues


    What you’ll be doing
    Provide second level maintenance and restoration for the Transport Network (TX) for MW, SDH, WDM, ETH technologies.
    Perform detail alarm analysis on the transport network.
    Investigate and summarize critical technical fault for the TX network.
    Provide incident report on the technical fault for the TX network.
    Investigate customer complaint and resolution.
    Prepare restoration plan for incident of disaster.
    Escalate problem to vendor support and cooperate to resolve problem.
    Tracing and debugging on various equipment.
    Manages high risk operations.
    Executes preventive maintenance activities.
    Executing WO of reconfiguration / parameterization / modification of the parameters for network elements.
    Upgrading software and hardware for the TX network elements.
    Integration and configuration of TX network elements.
    Daily monitoring of the network performance indicators.
    Participates in internal and external trainings in order to improve technical skills.
    Trains new employees when necessary.

    Other info

    What’s in it for you
    Performance Bonuses – based on your results & the company’s;
    Loyalty Bonuses, if you extend your stay;
    Electronic Meal Tickets - as you imagine;
    Medical & Life insurance for you - facilities for your family, too;
    #WFH & Flexible hours;
    Professional GSM subscription;
    Personal GSM subscription, also [because we believe in communication!];
    Special grants on Smartphones & devices; discounts for Orange products & services;
    Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
    Wellbeing Programs – we support your Zen;

    Orange Services is about bringing together people and technology.

    Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

    Apply and let’s have a remote-talk.

    At Orange, you can.

    We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.