Front Office Engineer

Employer: Orange Services
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 21.03.2023
    Job remote: On-site
    Short company description

    Orange Services is one of the largest technology hubs in the Orange Group, working internationally for both Orange corporate functions and country operations.


    What you need to know/have:

    Good knowledge on telecommunication networks: 2G, 3G, 4G. 5G is considered a plus.
    Knowledge of Nokia equipment is a most and Huawei is considered an advantage
    Understanding of telecommunication networks and network elements or be passionate about technology
    Proficiency in English - written and spoken. Spanish is considered to be an advantage.
    Ability to react quickly, communicate, and collaborate.
    Perseverance, interest in documenting and problem-solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
    Analytical technical thinking.
    Availability to work in 24/7 shifts


    What you’ll be doing:

    Monitor alarms and performance information on the 24x7 basis
    Be responsible for the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
    Managing technical escalation to ensure faults is rectified within agreed SLAs
    Perform Escalation and Notification to keep management and other business units informed during system outages.
    Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
    Be responsible for opening customer trouble tickets and receiving orders request, in various types of applications.
    Detect any events related to specific service performance or quality provided to the customer, report them, and act accordingly, in order to tackle them.
    Initiate functional issues of incidents, trend analysis of end-user performance and faults to early identify customer incidents or problems
    Actively participates in the development of new solutions to implement customer requirements
    Perform initial analysis to identify issues follow by restoration if possible (1st line of Support)
    Perform periodical network backups and health checks to determine network status.
    Excellent understanding of the tools used, having an active role in their continuous development and adaptation by the feedback provided
    Communication with customers and 3rd parties

    Other info

    What’s in it for you
    Performance Bonuses – based on your results & the company’s;
    Loyalty Bonuses, if you extend your stay;
    Electronic Meal Tickets - as you imagine;
    Medical & Life insurance for you - facilities for your family, too;
    #WFH & Flexible hours;
    Professional GSM subscription;
    Personal GSM subscription, also [because we believe in communication!];
    Special grants on Smartphones & devices; discounts for Orange products & services;
    Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
    Wellbeing Programs – we support your Zen;

    Orange Services is about bringing together people and technology.

    Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

    Apply and let’s have a remote-talk.

    At Orange, you can.

    We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.