Customer Service Representative - English - Sibiu

Employer: Majorel Romania
Domain:
  • Customer Support - Client Service
    • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Sibiu
    • Updated at: 22.03.2023
    Job remote: On-site
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    Short company description

    Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

    Requirements

    - Language: English language- B2/C1 level
    - Personal Aid: Helping customers on chat/ticketing system; assisting them with solutions, counselling and information about the company’s policy and services provided
    - Counsellor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
    - Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
    - IT skills: Knowledge of IT programs as well as fast fingers for typing
    - Veteran: Previous experiences in customer support is a big plus

    Responsibilities

    - Statistician: The ability to gather data and add data from both the customer and the company
    - Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
    - Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
    - Personal Aid: Helping customers or drivers via chat. Assisting them with solutions, counseling and information about the company’s policy and services provided

    Other info

    Our offer:
    - Attractive rewards and additional performance based bonuses
    - Annual fixed bonuses
    - Full private medical insurance & discounted prices for the dependents of the employee
    - Child birth support
    - Online library access for passionate book readers
    - Various discounts for gym classes & other recreational activities
    - Multicultural and enthusiastic work environment
    - Access to the company’s cultural events including well-known festivals in Romania
    - Lunch vouchers

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