Customer Service Representative - English- Sibiu

Employer: Majorel Romania
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Sibiu
  • Updated at: 20.03.2023
    Job remote: On-site
    Short company description

    Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate


    - Excellent written and verbal language skills in Romanian and English;
    - Very good knowledge of MS Office Applications;
    - Basic knowledge of computer hardware and software;
    - Strong customer service focus, recommended prior work experience in a service and/or sales organization;
    - Excellent written and verbal communication skills;
    - Ability to work in a team;
    - Willingness to work in shifts;
    - Punctuality and attention to details;
    - Personal characteristics: suitable intonation for phone attendance, initiative, openness, positive attitude, good articulation, client orientation, flexibility, speed, stress endurance, friendliness, diligence, loyalty to the Employer.
    - Protecting personal, client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship;


    - Rendering customers swift and professional services at a high-quality level over the telephone, by e-mail,
    post and/or fax and fulfilling of specifying agreements in the course of regular work process.
    - Ensuring high-quality and swift customer service, for resolution of customer contacts by their deadlines and for prompt answering of any incoming calls, avoiding unnecessary delays in handling call queues;
    - Performance of Client surveys and calls, creation of customer relations, preparing of orders and identifying sales opportunities on the phone and virtually pursuant to the set objectives and quality indicators;
    - Gathering of feedback and making of suggestions to the Superior for better attendance of customers, improvement of procedures, upgrading of information required for work;
    - Finding solutions to enquiries and suggestions, etc. received from customers and/or forwarding the same according to the established procedures, ensuring that any solutions offered to customers is customeroriented, and that proper entries are made in databases;
    - Collection, storage and management of customer data;
    - Knowledge acquisition of products;
    - Providing information about Client’s rules and regulations;
    - Handling complaints;
    - Other activities related to the Client’s services;
    - Reporting;
    - Fulfilling other tasks deriving directly from the position without being directly ordered so.

    Other info

    Please take into consideration that this role may assume working from an office or in a hybrid system.

    Our offer:
    Attractive rewards and additional performance based bonuses
    Annual fixed bonuses
    Full private medical insurance & discounted prices for the dependents of the employee
    Child birth support
    Online library access for passionate book readers
    Various discounts for gym classes & other recreational activities
    Multicultural and enthusiastic work environment
    Access to the company’s cultural events including well-known festivals in Romania
    Lunch vouchers