Business Support Center Analyst with Portuguese

British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

ROLE POSITIONING AND OBJECTIVES
The role is part of GBS Business Support Center team

Geographic Scope: Global
Reports to: Business Support Center Team Leader
Reporting level: Non-management

EXPERIENCE, SKILLS, KNOWLEDGE
• Good command of English and Portuguese - spoken and written;
• Good numerical and analytical skills;
• Proficiency with Ms. Office (especially Excel). Successfully plan activities and put them into action;
• Ability to communicate at all levels and apply high professional standards;
• Ability to meet deadlines and work well under pressure, good time management;
• Able to help, teach or explain current process to others;
• High attention to detail and problem-solving skills;
• Able to manage and facilitate calls.
• EU work permit – mandatory
• University Degree

BENEFICIAL

• Experience of working with high volumes of data;
• Experience in Finance / Accounting department/ Customer Service

WHAT YOU WILL BE ACCOUNTABLE FOR
• Responsible for both Accounts Payable query management process and Transactional Procurement support;
• Engage at regional and global level, with external partners and BAT employees, issue resolution and problem solving being an integral part of your role;
• Providing excellent customer service, with the ability to build productive relationships, resolve complex issues and achieve win-win outcomes;
• Performing daily/weekly/monthly tasks as per agreed timelines
• Recommending process improvements to create greater efficiency and productivity;
• Establish and maintain a good working relationship with key contacts in end markets.

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!