Customer Care Responsible Intern

At L'Oréal, we have made cosmetics the focus of all our energy and know-how for more than a century. We are fully committed to putting all our expertise and research resources to work for the well-being of men and women, in all their diversity, around the world. At L'Oréal we empower people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

We are looking for a Customer Service Intern to join our team to assure support to Customer Service team in a specific area of tasks:

Our requirements:

Previous experience in any kind of Customer Service area represents an advantage
Strong attention to details in logging, updating, and managing customer requests
Medium to advance on excel
Self-motivated, great communication skills and fast learning
Structured, ambitious, and well organized

Your responsibilities:

· Order processing (both in SAP and local commercial tool)

· Record and follow up the dispute’s situations (complaints, deductions, returns etc.)

· Efficiently answer to the commercial team requirements (shortages, delivery status, disputes)

· Sending PDF invoices to customers or commercial representatives by e-mail

· Maintain a good collaboration with commercial and physical distribution

Things you must know:

1. We love to be the first at L'Oréal. You will get endless autonomy to propose, experiment, take risks and ensure that we stay at fore front of everything.
2. The beauty industry is changing! We are leading the way and you will be shaping the revolution.
We are not going to lie, the pace will be intense. We'll rapidly innovate! This also means that you'll be learning faster than anyone else in the industry.
We have the resources, the focus, and a large enough user base to experiment with any ideas we can come up with. And you're going to be right in the thick of it.

If this sounds awesome and you think that there might be a fit, apply now!