Airbnb Resolution Agent with English(Remote)

Employer: TELUS International
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • nationwide
    Updated at: 26.03.2023
    Job remote: Remote(from home)

    Are you looking for a great career and a place to shine? Join us as a Resolution Customer Agent on our Airbnb project! If you live in any town/city in Romania and you want to work from home, check the conditions below: Your profile:

    • Ability to write and speak fluently, clearly and concisely in English
    • Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week 
    • Excellent problem-solving abilities 
    • Empathetic and can communicate in a caring and friendly manner 
    • Strong time management skills and motivation to exceed expectations 
    • Enjoy working in a fast-paced environment 
    • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones 
    • Strong team spirit with passion and drive to help users and deliver the best in customer service. 
    • High level of mediation and composure
    As a Customer Support Agent:
    • You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.
    • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society. 
    • You’ll be the face of some of the world’s top brands! 
    • Are you looking for a great career and a place to shine?

    We offer:
    • working from home, from any location in Romania 
    • Stable job, in a multicultural fast-growing environment 
    • Above-average fixed salary, performance and tenure-based bonuses, depending on the position 
    • Monthly meal tickets 
    • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest 
    • Private medical subscription coverage 
    • Extra health benefits: special discounts for dental care and optical services with our partners 
    • Reimbursement for your public transportation subscription, after the trial period (if you work from office) 
    • Gym subscription reimbursement, after the trial period 
    • Free subscription to the Bookster virtual library 
    • Dedicated psychologist available for free sessions (online or face to face) 
    • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more 
    • Paid training and international career opportunities 
    • Multilingual exposure - improve your spoken and written language skills 
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long