Junior Tech Support with Linux

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Angajator: Webhelp Romania
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 07.04.2023
    Job remote: On-site
    Scurta descriere a companiei

    We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.


    We’ll be a great match if you:

    • Are fluent in English (C1 level)
    • Have European citizenship or work permit in Romania
    • Have experience with Linux OS
    • Are familiar with web protocols (HTTP, DNS, SSL/TLS, etc) and understand networking standards
    • Have experience with databases (SQL)
    • Have the ability read and understand logs and stack traces
    • Can research using internal knowledge bases and public facing documentation (official Google docs, Stack Overflow, Google Groups, etc)
    • Are available to work in shifts (Monday to Sunday 24/7) from our office in Bucharest (Piata Victoriei)

    Desirable skills:

    • Containerization knowledge
    • Familiarity with modern API technologies


    As a Junior Tech Support in our team, you will:

    • Actively work and troubleshoot different cloud architectures to assist customers with solutions
    • Continuously learn and grow your cloud knowledge within a team that assists you whenever you encounter any unfamiliar territory
    • Focus on providing great technical resolution and customer experience
    • Use existing knowledge base to provide a customer facing root cause assessment
    • Provide customer facing bug progress summary using available tools and platform

    Alte informatii

    What we offer you:

    • Monthly bonuses
    • The option to choose from a board range of flexible benefits through MY Benefit Platform
    • Pleasant working environment
    • Bring-a-friend (referral) bonus
    • Full paid training about the project you will be working on
    • Career development program, specialized courses
    • Opportunities for a career abroad through the Webhelp International Mobility Program
    • Continuous training and certification within Cloud Platform products
    • Teamwork in a multicultural environment