Technical Support Specialist with German & English

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Angajator: Concentrix + Webhelp
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Job la nivel national
    Actualizat la: 27.03.2023
    Remote work: On-site
    Scurta descriere a companiei

    We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.


    We’ll be a great match if you:

    - Are native or proficient in both German & English
    - Have hands-on experience with Linux and Windows
    - Have a good understanding of computer systems, wireless devices, and other tech products
    - Are proficient in a computer network, SQL, scripting languages (bash, power shell, or JavaScript)
    - Are familiar with remote desktop applications and help desk software
    - Have excellent problem-solving and communication skills
    - Can provide step-by-step technical help, both written and verbal
    - Have a degree in Computer Science or Information Technology
    - Have availability to work in shifts from Monday to Friday, 09:00-19:00 (1 h break)

    Nice to have:

    - Additional certification in Microsoft, Linux, Cisco or similar technologies


    As a Technical Support Specialist, you will

    - Identify hardware and software solutions
    - Troubleshoot L1 and L2 technical issues
    - Diagnose and repair faults
    - Resolve network issues
    - Install and configure hardware and software
    - Speak to customers to quickly get to the root of their problem
    - Provide timely and accurate customer feedback
    - Talk customers through a series of actions to resolve a problem
    - Follow up with clients to ensure the problem is resolved
    - Support the roll-out of new applications

    Alte informatii

    What we offer you:

    - Monthly bonuses
    - The option to choose from a board range of flexible benefits through MY Benefit Platform
    - Bring-a-friend (referral) bonus
    - Full paid training about the project you will be working on
    - Work-from-home schedule with complete support from your team    
    - Career development program, specialized courses
    - Opportunities for a career abroad through the Webhelp International Mobility Program
    Teamwork in a multicultural environment