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Workplanner with German
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|Nivel job:||1 - 5 ani experienta|
ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
As a Work Planner you are responsible for planning and monitoring changes, monitoring resolution times for incidents and issues that have been fully or partially assigned to one of the Service Now groups.
In general it includes the following Tasks:
Responsible for the handling and monitoring of all changes.
Responsible for the handling and monitoring of all incidents and problems (including associated interested parties).
Responsible for administrative tasks such as preparation of the CAB, document update/review and reporting.
Chairman of the CAB
As a Chairman/Participant of the CAB you require the following skills:
Change classification - ability to classify changes correctly
Cost validation - ability to identify if the change is in SLA or on Time & Material base
Change Implementation Plan - ability to create and review CIPs
Risk analysis - ability Identifying risks and developing risk mitigation tactics
Prerequisites - ability to determine prerequisites for the changes
Fall Back - ability to check if a back out plan is in place and tested
Testing - ability to check requirements for testing and make clear which test evidence must be provided and recorded for audit reasons
Resourcing - allocate and inform resources verify they have a WBS to book their time
Authorization - chase required Approvals from all stakeholders and record for audit
Knowledge and experience with below processes is very recommended:
Service Asset and Configuration Management (SACM)
Transition Planning and Support
Release and Deployment Management
Service testing and validation
Experience of and working with ServiceNow is required.
Preferably technical university degree or a similar qualification.
Professional experience in: Ticketing system knowledge; Work instructions/ procedures; IT infrastructure (ITIL Foundations is a plus); Customer Relations would be a plus;
High Customer Focus;
Fluency in both German and English language
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
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