Quality Manager

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Profile:

Quality Manager, Process or Project Manager with experience in managing quality and quality tools
Good understanding of IT services business
Good understanding of Quality management system
Extensive written and oral communication skills - English
Nice to have:

ISO 9001 expertise and good knowledge in other ISO norms related to ISMS, SMS & EMS
Experience working with GXP customers
ITIL Foundation and Project Management (Prince2, PMI)
Process Management & Assessments (CMMI, BPM)
Lean Six Sigma, Kaizen.

Roles and Responsibilities:

Main interface between customer and account team in regards with all quality topics
Conduct quality compliance activities in T&T and Run for a new customer
Define and maintain the account specific quality strategy in Account Quality Plan
Set up quality control check points and define reaction plan / escalation matrix in case that targets are not met
Define and agree with the customer all the needed QMS elements and the applicable methodology (QMS elements ISO 9001 related, e.g., Document Management, Customer Satisfaction, Continual Improvement, Audits (internal/external/customer), Quality KPI and Monitoring, Training Matrix)
Ensures the fulfillment of the internal, customer and legal requirements related with the account
Escalate internally any occurred deviation and put in place problem solving methodology to tackle them. Track and follow-up corrective actions till their implementation.

Roles and Responsibilities:

Main interface between customer and account team in regards with all quality topics
Conduct quality compliance activities in T&T and Run for a new customer
Define and maintain the account specific quality strategy in Account Quality Plan
Set up quality control check points and define reaction plan / escalation matrix in case that targets are not met
Define and agree with the customer all the needed QMS elements and the applicable methodology (QMS elements ISO 9001 related, e.g., Document Management, Customer Satisfaction, Continual Improvement, Audits (internal/external/customer), Quality KPI and Monitoring, Training Matrix)
Ensures the fulfillment of the internal, customer and legal requirements related with the account
Escalate internally any occurred deviation and put in place problem solving methodology to tackle them. Track and follow-up corrective actions till their implementation.