Store Manager

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

raining and continuous improvement of the competences in the subordinate team
▪ KPIs analysis and implementation of action plans with the goal of achieving defined sales targets
▪ Proactive approach to constant improvement of procedures in the store and in the whole organisation
▪ Professional customer service in stores (and other communication channels) based on high-quality product consultation
▪ Building long-term relationships with clients and partners through involvement in the consulting process and after-sales service
▪ Proper handling of quotations and orders for customers in the system and their subsequent realization due to close cooperation with the logistics department
▪ Keeping the necessary documentation in the system for the needs of sales records, orders and customer service
▪ Care for the store, ongoing cooperation with other functions of the company and suppliers to ensure efficient and professional operation of the MEC in terms of technical functionality and visual presentation
▪ Assistance in organizing and conducting promotional and commercial activities under the supervision of the direct manager aimed at increasing sales in the MECs and in other sales channels
▪ Control of the cash register
▪ Responsibility of the availability of information materials for customers
▪ Responsability for organisation of trainings, workshops and events for customers
▪ Other tasks as per request of the direct manager

Competencies/skills for position
▪ Min 2-years experience in a relevant role on a manager or team leader position
▪ Impeccable manners & high etiquette
▪ Organized and structured ways of working with high attention to detail
▪ Capacity of planning the actions & prioritazing
▪ High communication skills
▪ Team spirit; ability to work in a facilitator role
▪ High understanding of customer experence principles and quality of service
▪ Speaking English: min. B2 level
▪ Experience with ERP(SAP) & CRM is a plus

eports to:
Management level/Grade: N/A


Key performance measures for position
▪ Sales targets achievement
▪ Team management and people’s turnover management (new hirings, inductions)
▪ Customer satisfaction; number of complaints
▪ Flawless and timely settlement of cash & inventory
▪ Number & quality of conducted events & communication actions