Volume Support Renewal Specialist – Portugal

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.

Education (degree) and professional experience required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 2-5 years experience (suppliers, customer relations, financial management, procurement)

Other requirements:

• Fluent in verbal and written English, Portuguese and Italian (would be a plus)
• Personal skills and qualities:
• Experience implementing policies, processes, and analytics methods to support client sales processing
• Ability to apply analytical, statistics and problem solving skills.
• Understanding of business and sales processing tools, systems and practices
• Familiarity with reviewing and interpreting client agreements
• Strong written and verbal communication skills

Technical skills:

• MS Outlook
• MS Office
• Excel

• Strong partnership with Installed Based Sales / Installed Based Account Specialist to renew and grow Long tail renewal & conversion Opportunities
• Focus on account management, renewals and new business expansion
•Independently manage renewals, with engagement of IB Reps as needed. (i.e - Escalations, SND)
• Ownership of conversion of Support Services and upsell of warranty only
• Identify upsell & new business opportunities within the renewal (support credits, upsell to higher SLA, etc.)
• Manage process required activities (i.e., WebMarms, Opportunity Review, Legal, Campaign Codes, etc.)
• SLA, Winnback, Complex Config initiatives
• Own Internal & External customer engagement
• Ownership for end-to-end, on-time Renewal & Conversion
• Proactive Partner/Customer activities : Welcome package, courtesy calls, set clear customer expectations
• Forecast renewals in Salesforce for LT space and follow up with client / Partner for closure of Opp.
• Maintain updates in SF and disposition for PN OS Q2C team
• Creating and maintaining strong 1 to 1 relationship with the Partner/ Customer, point of contact for OS Support Services
• Responsible for order management activity, following procedures to ensure segregation of Duties for order acceptance elements & flagging any impact on revenue
• Support IBAS / IBS with forecast and funnel management for renewal
• Key deliverables/accountabilities:

• Own Internal & External customer engagement
• Resolves any business decisions requests from Global Operations
• Creating and maintaining strong relationships with extended team (EAMs, ASM, ADMs, etc.)
• Aids in the identification and engagement of resources to address customer needs
• Support IB Sales Reps with Data analysis for Sales Enablement (work on MOPS, • Trade call, Upsell SLA, Winnback, Complex Config initiatives)
• Own Internal & External customer engagement

Working relationships:

Internal:

• IB & New Business Sales Managers,
• Sales representatives,
• Account Managers,
• Account Operations Lead,
• Delivery

External:

• Customers
• HPE Partners

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?