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Customer Support Team Leader
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Employer: | Superbet |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 07.06.2023 |
Remote work: | On-site |
Fondat în anul 2008, Superbet este o companie de Tech & Entertainment, fiind liderul industriei de pariuri sportive din România. De asemenea, grupul este prezent în 10 țări, cele mai importante piețe fiind în România, Belgia, Polonia și Serbia.
Requirements
2+ years of leadership experience in a customer support/service setting;
Leadership skills – takes initiative to answer questions and proactively identifies and resolves staff concerns and barriers to success;
Excellent written and oral communication skills;
Customer orientation and ability to adapt/respond to different types of characters;
High attention to detail; Proficiency in English Bachelor’s degree
Actively lead and train members of the Customer Support Team to achieve maximum results;
Document and evaluate team progress and build development plans for team members;
Monitor employee productivity and provide constructive feedback and coaching;
Know our products inside and out so that you can answer questions;
Analyze customer support issues and drive service-level improvements through data analysis and insights, while performing root cause analysis on complex, repetitive and reoccurring common issues seen across more junior team members.
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