Customer Support Team Leader

Employer: Superbet
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Ilfov
  • Otopeni
  • Updated at: 30.03.2023
    Job remote: On-site
    Short company description

    Fondat în anul 2008, grupul Superbet este o companie de tech & entertainment, fiind liderul industriei de pariuri sportive din România.

    Compania desfășoară operațiuni în retail, unde are o rețea de aproximativ 1.000 de agenții stradale, precum și în online, prin intermediul website-ului și al aplicațiilor de pariuri sportive și gaming.


    2+ years of leadership experience in a customer support/service setting;
    Leadership skills – takes initiative to answer questions and proactively identifies and resolves staff concerns and barriers to success;
    Excellent written and oral communication skills;
    Customer orientation and ability to adapt/respond to different types of characters;
    High attention to detail; Proficiency in English Bachelor’s degree


    Actively lead and train members of the Customer Support Team to achieve maximum results;
    Document and evaluate team progress and build development plans for team members;
    Monitor employee productivity and provide constructive feedback and coaching;
    Know our products inside and out so that you can answer questions;
    Analyze customer support issues and drive service-level improvements through data analysis and insights, while performing root cause analysis on complex, repetitive and reoccurring common issues seen across more junior team members.