Customer Support Team Leader

Fondat în anul 2008, grupul Superbet este o companie de tech & entertainment, fiind liderul industriei de pariuri sportive din România.

Compania desfășoară operațiuni în retail, unde are o rețea de aproximativ 1.000 de agenții stradale, precum și în online, prin intermediul website-ului și al aplicațiilor de pariuri sportive și gaming.

2+ years of leadership experience in a customer support/service setting;
Leadership skills – takes initiative to answer questions and proactively identifies and resolves staff concerns and barriers to success;
Excellent written and oral communication skills;
Customer orientation and ability to adapt/respond to different types of characters;
High attention to detail; Proficiency in English Bachelor’s degree

Actively lead and train members of the Customer Support Team to achieve maximum results;
Document and evaluate team progress and build development plans for team members;
Monitor employee productivity and provide constructive feedback and coaching;
Know our products inside and out so that you can answer questions;
Analyze customer support issues and drive service-level improvements through data analysis and insights, while performing root cause analysis on complex, repetitive and reoccurring common issues seen across more junior team members.