IT Demand Manager WPS

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Angajator: Allianz Services
Domeniu:
  • Asigurari - Intermedieri financiare
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 30.05.2023
    Remote work: On-site

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 5500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

    We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.

    Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

    Job role  

    The department Workplace Services (WPS) is responsible for operation of the workplace services within Allianz Group.
       This includes notebooks, thin clients, virtual clients (VDI, RDS), mobile devices, desktop file service, printers, service desk and field service.   
    Demand Management towards AZ Technology SE: As a member of Workplace Services (WPS), he/she will take care of end-to-end Demand Management of the demands within WPS, providing direct and focused interfaces to all stakeholders of the Demand.
     

    Responsibilities

    • Creating demands in Service Now;
    • Prioritize and Manage all demands, ensure status update and ensure closure of demands;
    • Analyze each demand for its requirements, ensure that they are ready for all quality check and approval gates;
    • Be accountable and responsible for timely approvals from the various managerial forums;
    • Keep all stakeholders informed, by providing periodic update and management reports;
    • Daily management of demands;
    • Follow-up with requestors for further information regarding demand;
    • Discuss with Service Manager regarding feasibility and priority of the demand;
    • Ensure that the demand is ready for approval phases;
    • Ensuring clear and accurate financial details by discussing with commercial teams;
    • Taking part in weekly team meeting to update the Demand management status;
    • Regular / Weekly reports to project teams and management;
    • Taking part in the approval meeting by presenting the demand or by supporting with details required to take decision;
    • Ensure that approved demands are created as projects and are in execution.

    Requirements
    • Experience working in IT Industry, preferably in Demand / Change management;
    • ITIL certification is preferred;
    • Project Management knowledge is an add-on;
    • Background on IT Service Now or other similar tools is an add-on;
    • Basic understanding regarding IT Service Management;
    • Understanding of Demand, Incident, Change and Problem management would be preferable;
    • Excel reporting and PowerPoint skills are mandatory.

    Skills
    • Reliable with high level of accuracy;
    • Ability to coordinate with all levels of stakeholders and ability to persuade / follow-up to ensure results;
    • Team player and ability to work under pressure with advanced level of self-organization and initiative;
    • Ability to remotely coordinate with stakeholders across globe by effectively utilizing the communication channels;
    • Good communication and relationship building skills;
    • Excellent ability in English language (oral and written), fluency in German is optional.

    Benefits

    Come to the Allianz side! We have attractive compensation and incentives:
    • Fixed salary compensation along with fixed benefits.
    • Flexible benefits that can be individually customized, so that they best suit your needs.

    Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
    • Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
    • Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
    • Complete training curricula available (tailored courses)
    • International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
    • Comprehensive Leadership Programs
    • All you can learn with LinkedIn Learning!
    • German Language Courses for any level
    • All you can read with Bookster!
    • Employee Referral Program
    • Exclusive Deals & Discounts
    • Share Purchase Plan
    • Allowances for special events (Birth Allowance, Losing a Family Member)
    • Parking lot (limited parking spaces, reservation system)
    • Open cafeteria on each floor (coffee, tea, water, fruits)
    • Relaxation areas (on each floor) & Gaming area
    • Flexible working program

    FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.
    • Medical services  
    • Private pension
    • Internal Tourism
    • Smart Experiences
    • Meal Tickets  
    • Transportation vouchers
    • Cultural events  
    • Telemunca
    • Gifts and giveaways
    • Donations
    The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate. Only suitable candidates will be contacted. All applications will be treated with confidentiality.
     

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