IT Technician Support EOS and ESI with Croatian and Serbian

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Employer: Bosch Timisoara
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 11.04.2023
    Remote work: On-site

    Company Description

    At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

    Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

    Our responsibility goes far beyond business. We're independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

    Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

    Qualifications

    • Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
    •  Experience and know-how: Professional experience in a customer facing position would be an advantage
    • Languages:
    • Serbian and Croatian oral and written communication skills level C1 (minimum) required,Romanian oral and written communication skills level C1/C2 required, English oral and written communication skills level B2 (minimum) required.
    •  A team player who is 100% service and solutions focused
    •  Methodical troubleshooting skills required
    • Working knowledge of SAP would be an advantage
    •  Previous experience or affinity with automotive electronics would be an advantage
    • Soft skills required: Customer orientation, professional communication, team player skills, able to work in difficult situations
    • Willingness of taking over responsibility for assigned projects as needed

     



    Additional Information

    #LikeABosch Benefits:

     

    • Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
    • The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
    • Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 25 Ron;
    • Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your team Leader;
    • Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50%-100% of the time. This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information.
    • Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
    • Relocation package - If you're being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply). This is a one time fee, paid together with your first salary.
    • Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honor you with an attractive bonus;
    • Language courses - A new language is a key to a new world, so we invite you to learn languages in your free time, and get a discount of up to 1200 RON/ year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
    • Professional development - Great opportunities to develop yourself within the company;
    • Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus; 
    • Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas and for Easter. Your minor children will enjoy this benefit too, as they will also receive 150 Ron;
    • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
    • Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio; See also: flexible benefits;
    • Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community and many others;
    • Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others; 
    • Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
    • Professional Development - Great opportunities to develop yourself within the company.
    • Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
    • International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
    Job Description

    • Respond to all calls, emails and common requests for technical 1st level support
    • Analise technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools
    • Follow defined work instructions and escalation processes for all possible types of incidents, Provide necessary data/log files for a deeper analysis of the following support levels.
    • Track all incidents in our internal incident management system
    • Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
    • Input for FAQ and knowledge data base
    • Establish good relationships with colleagues and customers in order to achieve a correct flow of information
    • Willingness to work in the office and/or remote according to business need
    • Use free time to engage in own continuous learning and to delve into various topics you may encounter in your daily work

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