IT Service Manager

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group. We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers. Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role
The Workplace Service department is responsible for the operation of a modern workplace for all employees and partners of the Allianz Group. This includes notebooks, desktops, virtual clients (AVC/VDI), file services, Office 365, mailing, service desk, field services and other products. You work within Workplace Services in a completely agile environment, organized in so-called squads (product teams) and chapters (role/skills-based teams). Working as member of an agile DevOps team supporting the Cluster Product Owner of the GMS. The aim is to offer and provide the Global Mailing service in a high quality and to continuously increase the quality standard.

Responsibilities
Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management
Driving the definition of key indicators and relevant parameters for the Global Mail service, in collaboration with the dedicated Product Owners (cost, quality, capacity, business continuity, monitoring and overall IT compliance of the delivered service)
Developing cost-effective IT services within the agile team that contribute to overall AZT portfolio to ensure End-to-End Responsibility for the Service with focus on Global Level
Focus on Service management through the whole Matrix organization for GMS
Continued Improvement of GMS Service along the ITIL framework, taking into standardization and simplification
Working with and steering Third Party Supplier´s and steering contract of SaaS-Providers
Oversee and guide all activities of the Service team.
Coordinate SLA creations.
Ensure team follows best practices and maintain service level agreements.
Monitors department issues and client complaints.
Develop problem management and service improvement plans.
Act as a stand-in for the Product Owner

Requirements
Proactive
Taking ownership
Open minded
Mature thinking/Self reflection
Collaborative
Creativity
Experience in working in an international environment
Working in virtual teams
Overview knowledge of Infrastructures SAN Storage, VMware vSphere, E-Mail Security Service
Fundamental knowledge of Exchange and Cisco E-Mail security products and ProofPoint Enterprise archiveKnowledge of relevant IT products, services and tools (Jira, Confluence, MS Office Suite)
Fluent in written and spoken English and experience in engaging in customer relationship management in a worldwide setup.
German language knowledge is a plus

Skills
Agile methods and tools
ServiceNow
MS Office/Office365
ITIL knowledge
Agile certifications are a plus
Strategic thinking
Good communication and presentation skills
Ability to work independently and self-conscientiously.
Ability to work with minimal supervision
Creative and open mind for changes

Benefits
Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!
• Employee Referral Program
• Exclusive Deals & Discounts
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Parking lot (limited parking spaces, reservation system)
• Open cafeteria on each floor (coffee, tea, water, fruits)
• Relaxation areas (on each floor) & Gaming area
• Flexible working program

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.

• Medical services
• Private pension
• Internal Tourism
• Smart Experiences
• Meal Tickets
• Transportation vouchers
• Cultural events
• Telemunca
• Gifts and giveaways
• Donations

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.
Only suitable candidates will be contacted. All applications will be treated with confidentiality.