Support Engineer Global Enterprise search Service

Angajator: Allianz Services
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Job la nivel national
    Actualizat la: 26.03.2023
    Job remote: On-site

    Job role

    Allianz Technology provides a global Search Service to customers over all Allianz entities. We deliver search solutions in a complex and international environment. The focus will lie on building and improving a sustainable solution that is tailored to the customer needs. You will focus on the technical support and monitoring Be a part of a dynamic and team working with cutting edge technology. Work with diverse challenges covering all layers of IT by contributing your ideas and skills.


    • Act as 2nd line (Phone, Chat, Desk) point of contact for queries on AZ Technology's' IT and non-IT products and services.
    • Monitor and responds quickly and effectively to incident tickets assigned to the queue withing the agreed time.
    • Ensure that sufficient relevant information is gathered and maintained as part of the ticket handling process.
    • Root cause analysis withing Allianz Infrastructure and Global Enterprise search components.
    • Uses an array of relevant software applications, policies and operating procedures to resolve problems to the users satisfaction (Service Now, Jira, Confluence).
    • Reacts to customer complaints and suggests solutions when a product / service malfunctions.
    • May forward tickets to the next level of support, if applicable.
    • Maintains knowledge base to support end user self service.
    • Preforms root cause analysis to support continuous improvements in service delivery and customer experience.
    • Performs operational duties, such as filing, compiling and/or posting records on solved cases and solutions.
    • Addresses issues and escalations within the area of responsibility and may compile reports on overall customer satisfaction.
    • Take care of the server environment, restart and check for issues and resolve them.
    • Maintain and support in the AWS Cloud environment.
    • Set up and update Monitoring for E2E Monitoring of customer applications, servers and Cloud environments.
    • Creation and Management of changes for production.
    Requirements & Skills
    • Relevant work experience in the related field in a high-traffic customer service setting.
    • Fluency in English plus additional language skills appreciated, e.g. local language, German, French, Italian, Spanish.
    • Skills in Linux Administration, Spring Boot, Zuul Framework, Kubernetes
    • Agile experience with toolset Confluence and Jira.
    • Grafana, Dynatrace and Service Now experience needed.
    We place people at the core of what we do, this is why we are committed to your personal and professional growth: 
    • Complete training curricula available (tailored courses)
    • International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
    • Comprehensive Leadership Programs
    • All you can learn with LinkedIn Learning!
    • German Language Courses for any level
    • All you can read with Bookster!
    We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:
    • Work from Home Option available
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!
    • WorldClass & 7Card Gym Discounts
    • Employee Assistance Program - Helpline 24/7
    Come to the Allianz side! We have attractive compensation and incentives:
    • Fixed salary compensation along with rewards & recognition performance-related bonus scheme
    • Meal and Gift Tickets
    The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate. Only suitable candidates will be contacted. All applications will be treated with confidentiality.

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre Allianz Services. Consultati Politica de procesare a datelor personale a Allianz Services >>