Level 1 Technical Support

Vienna Insurance Group Management Service SRL (VIG MS) is the group owned IT Service provider for all Romanian entities (Asirom, BCR Life Insurance and Omniasig) of Vienna Insurance Group.

Requirements:

• At least 1 year of relevant experience in a similar role;
• Bachelor degree in technical field;
• Technical certifications/diplomas for relevant field;
• Good knowledge of software, hardware and current IT trends;
• Very good interpersonal skills;
• Results and customer orientation;
• Initiative and proactive attitude;
• English language - intermediate level;

Responsibilities:

• Represent the first level of contact and response for all IT incidents reported through the helpdesk and call-center systems;
• Perform activities regarding troubleshooting, installation and configuration of workstation hardware and connected peripheral equipment incidents;
• Troubleshoot and resolve:
- end-user software incidents, related to both operating system and all other software installed on the workstation;
- basic network connectivity problems;
- printing problems;
• Monitor and implement end-user level security procedures and practices:
• Install of all end-user software and maintaining software license compliance
• Enforce to existing conventions and practices regarding naming, labeling and asset inventory.
• Handle third-party supplier relationships where applicable

What’s in it for you:

• An office in the heart of the city;
• Technical challenges in a dynamic but friendly, safe and stable environment;
• Regular business hours schedule;
• Hybrid work schedule: up to 15WFH available;
• Competitive benefits package.