Customer Support Specialist with French

Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution

Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

As Benefits Advisor, you will be part of a dynamic team, activating in Human Resources field, in which team spirit, engagement and nice atmosphere are going hand in hand. You will join one world class company where you will have the opportunity to develop your career in HR field. The mission of a Benefits Advisor is to provide administrative assistance to employees and the support needed to benefit from one or several sets of tires, considering certain eligibility rules.

Requirements:

University degree
Fluency in French
Minimum 1 year experience in Customer Support
Good command of MS Office tools (word, excel, teams etc)
Structure and organisation;
Attention to details ;
Curiosity and eager to learn new things;
Team spirit and can do attitude.

Responsibilities:

Provide support to employees in France regarding the equipment of their tires
Process the tires requests (first equipment, replacement and wear) coming by phone or email, according to the eligibility rules of the company, the technical choice of the tires, the availability of stock and legislation in force
Apply the eligibility rules of the company, the technical choice of the tires, the availability of stock and legislation in force
Collaborate with the internal and external stakeholders for the invoicing process
Update each employee’s profile according to the last equipment data and visit in a fitting center
Check and close the files of the employees after their departure from the company
Ensure and improve, if needed, the data quality in the reference systems
Propose appropriate actions in case of discrepancies regarding the employee’s car technical data in the system