Digital Training & Change Management Support Trainee

Employer: Schneider Electric
  • Education - Training
  • Management Trainee
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 26.03.2023
    Job remote: On-site

    As part of the Digital Sales & Support practice, you will support different activities related to global digital training strategy & delivery for the Sales & Customer Support applications. You will collaborate with the Network of Excellence Community by providing and cascading new training material, best practices, key processes, tool guidelines, and adoption results.

    What will you be doing:

    • Supporting definition of global Training Strategy for digital tools for Sales & Customer Support Users
    • Supports design and organization of training sessions for new digital tools by collaborating with business and technical teams to ensure the timely delivery of all relevant pieces of training
    • Supports creation of training content in Digital Adoption Platform (WalkMe) following agile development processes
    • Collaborate with adoption experts to understand the impact of training on adoption for our key global applications and brainstorm a new way of improvement
    • Responsible for regular updates of the training documentation after release and follows-up on the functionality updates
    • Consolidates Training Communication Toolkit (ppt, videos, Walk Me tool)
    • Break the barriers of traditional training methods with new innovative technologies by leveraging WalkMe capabilities and others (e.g., Inside Board)
    What we are looking for:
    • A Perfect level of English
    • Ability to work in a dynamic international environment with multicultural teams
    • Strong team player, results-oriented, and with the ability to demonstrate leadership
    • The ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain implementations over time
    • Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities
    • Strong organizational & analytical skills
    • Background in Software Adoption/ Software Implementation/ Technical writing, Change Management or Learning & Development would be in advantage
    What we offer: Full-time schedule & Limited contract – 6 months with possibility of extension • Flexible work schedule and home-office options (hybrid); • Short Fridays according to your project activity; • A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners; • Mental healthcare: Employee Assistance Program (24/7 online counseling) • Hands-on training and access to our technical labs; • Development Plan through Career path and coaching; • Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor; • Sustainability is at the heart of what we do, who we are, and what we believe in; • Exposure to a multicultural and dynamic environment; • Diversity and Inclusion – an integral part of the company's history, culture, and identity