Admin & Customer Support Officer with French

ABC Human Capital este urmarea fireasca a experientei castigate de fondatorul companiei, in acest domeniu vast, complex, provocator, in continua miscare si schimbare al resurselor umane.
Anul 2005 a reprezentat momentul concretizarii unui ideal: fondarea unei agentii de recrutare si executive search ce pune la dispozitia clientilor sai atat consultanta in recrutare si headhunting, precum si intreaga gama de servicii aferente capitalului uman.
Adaptam cu succes noile tendinte din domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
Activitatea noastra se traduce in solutii inteligente bazate pe baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si headhunting.

Key requirements/ What you bring:

Functional knowledge:
• Good understanding of Claims and Collections processes and KPI, reporting and systems is an adavntage
• Working knowledge of English and French language (good level)
• Good user of MS Office package, especially Excel (intermediate level)
Business expertise:
• 6 months to 1 year experience is customer service or secretarial activities would be an advantage
Interpersonal skills:
• Result orientated
• Team player
• Customer focused
• Flexibility and critical thinking
• Abilty to manage own space and time and to work in a fast-paced environment
• Good problem solving skills

What you do:
• Creating and updating C&C files and assigning them to the C&C user
• Closing of C&C files when requested
• Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
• Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment,
• Creates reports
• Executing Collections fees management tasks including invoicing collection costs
• Taking care of correct data entry and maintaining data quality
• Escalation to local teams and including account manager in case of unresponsive customers
• Particpating to test campaigns