Implementation Engineer

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Employer: Keywords Studios
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Cluj Napoca
  • Iasi
  • nationwide
    Updated at: 20.04.2023
    Job remote: Remote(from home)
    Short company description

    The video games industry represents the pinnacle of interactive digital content. At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. We aim to become the “go-to” provider of technical services.
    By working as their external development partner, we enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we enable our clients who are operating in complex and fast moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
    We are trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.


    - You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
    - You are proficient with any of: Python, Go, C#, Node.js, Powershell
    - You are proficient with deploying cloud solutions on AWS or Azure (preferred)
    - You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
    - You are exceptionally organized and a project manager at heart
    - You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
    - You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
    - You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
    - You are curious about complex systems and a natural problem solver
    - Bonus points for previous experience in a support role or call-center


    - Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
    - Developing CI/CD pipelines for Cloud Deployments
    - Developing custom automation (Lambda Functions/ Azure functions)
    - Understanding of OOPS concept
    - Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
    - Managing code repositories and performing peer code reviews
    - Ability to maintain the code hygiene and writing test cases for the solutions
    - Mentoring and training engineers
    - Manages Implementation partners
    - Assist with proof of concepts for strategic and enterprise customers
    - Work side-by-side with customers to design, build, and deploy complex integrations
    - Establish partnerships and strategic relationships with contacts at our biggest brands
    - Time management is critical and you should be able to manage multiple tasks/projects simultaneously
    - Analyze and audit existing Helpshift implementations for the purpose of making improvements
    - Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
    - Work collaboratively with Customer Success Managers, other Services teams, and -
    - Sales to ensure customers’ overall success with the product
    - Continually optimize the overall onboarding process with improvements to documentation, trainings, and other customer-facing content
    - Occasional travel to client site or HQ (up to 50%)

    Other info


    - Extensive Medical insurance provided by Medicover and their partner network in Romania.
    - Days off for special personal events, according to the Internal Regulations, e.g. marriage, childbirth, compassionate leave and exams days off for obtaining professionally relevant certifications.
    - A monthly allowance of 650 RON which you will be able to use for a wide range of benefits, that are relevant to you: medical/dental services for you and/or your family members, access to sports clubs, meal tickets, private pension, personal development courses (e.g. IT, accounting, finance, HR, foreign languages, driving courses), tourism in Romania, public transportation subscription, gifts, utility or phone/Internet bills, access to cultural events, etc.
    - Learning & Development to help you reach your true maximum potential by providing access to training and digital resources relevant for your area of expertise.

    Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.