Robotic Process Automation Specialist

Employer: Linde Global Services Romania SRL
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • nationwide
    Updated at: 17.03.2023
    Job remote: On-site
    Short company description

    Linde Global Services Romania is a service hub, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash (such as order processing, customer master data, credit management, query management & customer support, invoice processing, customer & data management) for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 
    We are a team of 200 motivated and proactive professionals, representing a great community for our native colleagues from Germany and Switzerland, using every business experience to enrich our know-how and turn challenges into opportunities of learning and development. Our colleagues, their backgrounds, experiences, talents, knowledge, creativity, and the center culture based on open communication, mutual support and constructive competition while having fun together, are the foundation for our unique trademark. 


    Key competencies and abilities required for the role:

    University degree in Business or IT
    Ability to understand, manage and configure software solutions for Customer Service
    Broad understanding of the end-to-end business processes and systems in use across our organization
    Experience in organizing and managing complex tasks across different departments and with external suppliers
    At least 2 years of experience in Customer Service or Order taking roles
    Proven analytical skills
    Profound knowledge ERP systems (SAP) and deep understanding of standard transactions
    Fluent in English, any other language of the REW region (Portuguese, Spanish, French, German, or Dutch) is a plus
    Experience with different ideation techniques as Design-Thinking and delivery approaches as Waterfall, Agile and /or Scrum is a plus


    Responsibilities according to business processes:

    Engaging with the different departments in CSC to understand their needs and priorities of processes to automated with RPA
    Analyzing data of Customer Service-related activities to identify potential in Customer Service, such as reduction of queries, resolution time and error rate
    Creating and aligning user stories for RPA process automation
    Testing and implementing new RPA process automation solutions across REW
    Monitoring and maintaining the automated processes to ensure a maximum degree of availability and trigger corrective action in case of disruption
    Contribute to the definition of the BSC digital strategy and roadmap, with particular focus on the area of Process Improvement Automation
    Documenting and distributing of knowledge in an effective and compliant manner
    Acting as subject matter expert with regards to RPA in CSC and participating in relevant transformation projects
    Explore digital solutions and best practices across Linde to identify opportunities
    Support the harmonization of processes to improve the potential of existing RPA solutions
    Ensuring that the RPA solutions are used in a way to ensure the productivity expected by the operational teams

    Other info

    Salary & benefits:

    Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
    Meal tickets in value of 20 RON
    Medical subscription (Allianz)
    Annual Performance bonus
    Holiday bonus
    13th salary
    Referral bonus for each candidate recommended who will become our colleague
    Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
    Additional bonuses - We offer you 150 RON for Christmas and for Easter, Children`s day and 8th of March
    Eyeglasses discount
    We start with 24 days/year
    Professional Development - Great opportunities to develop yourself within the company
    Bookster - the road to self-improvement is also paved with books