Process Expert @ING Hubs Romania

Employer: ING Hubs Romania
  • IT Software
  • Management - Consulting
  • Job type: full-time
    Job level: peste 5 years of experience
  • Cluj Napoca
  • Updated at: 22.03.2023
    Job remote: On-site
    Short company description

    ING Hubs Romania is ING Group's global hub for technology providing over 150 services for 24 ING units globally. The services we are delivering fit into four main categories: software development, data management, non-financial risk & compliance, audit.

    Established in 2015, our focus has been on building strategic key capabilities, such as developing and continuously improving common IT solutions that can be shared, replicated and reused across the other ING entities.

    Now, in 2022, our fast-growing organization gathers more than 1300 high-performing engineers and non-financial risk & compliance specialists that work together in global tribes.


    What you’ll bring to the team

    Academic background;
    5-7 years relevant working experience in Operations Management
    Extensive knowledge in Lean Six Sigma, Black Belt would be a plus
    Experience in process design, measurement and improvement;
    Experience in working in a global organizations with different cultures and maturity levels.

    Prioritization and planning skills;
    Coordination and project management skills for running multiple initiatives;
    Strong analytical and problem-solving skills, ability to think out new solutions; rigor in fact base/data analysis;
    Strong willingness and ambition to drive process and cultural change; ability to challenge authority and speak up;
    Strong interpersonal, communication and relationship management skills for interactions with management and operational staff;
    Leadership skills and ability to motivate staff;
    Good delivery of results;
    Perseverance and focus on impact.
    Foreign languages: English (advanced)


    Discover ING Hubs Romania

    We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

    Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two locations: Bucharest and Cluj-Napoca.

    With the help of over 1600 engineers, risk, and operations professionals, we offer 130 services in tech, non-financial risk & compliance, audit and retail operations to 24 ING units worldwide.

    Our tech capabilities remain the core of our business, with more than 1300 colleagues active in Data Management, TouchPoint Channels & Integration, Core Banking, and Global Products.

    We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty and knowledge sharing are key to our teams and we’re always looking for like-minded people.

    Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

    At ING, your desk is where the wifi is | 88% of our colleagues in Romania agree

    Your day to day

    Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

    Design and implement sustainable and excellent customer journeys by applying Lean Six Sigma, Operational management, Data Science, Sales Funnel Excellence and robotics;
    Closely cooperate with our business partners (Domain Leads, Process Experts, et al) towards the right solution with fact-based impact
    Understand and appreciate the application of Operations Management
    Working with operational teams in all parts of the business to analyze, review, identify and document business process improvement opportunities.
    Act as a mentor and advocate to business partners and leadership team to promote and encourage continuous process improvements.
    Where applicable, demonstrate usage of Six Sigma and Lean Sigma tools and techniques
    Provide training on Six Sigma and Lean Sigma tools and techniques
    Ensure integrity and consistency in all initiatives and allocated tasks.
    Identify, understand and manage inter project dependencies, risks and issues.
    Deliver progress status related reporting to senior management and committee structures as required.
    Provide business partners and business leadership with independent consultation and support in the delivery of business change opportunities and recommendations.
    Act as a source of structured change management and process improvement expertise.
    Planning, coordinating and consulting with both business and project teams to ensure delivery in a consistent and effective manner.

    Other info

    What’s in it for you

    Annual Performance Bonus up to two salaries
    Extra vacation days depending on the total length of working experience
    Flextime – our own way of working
    Monthly budget on Benefit platform
    Growth opportunities
    Defining a clear career path on short/ mid/ long term and identify the competencies you need to build/ develop to reach the next level: vertically – towards a managerial position or horizontally – towards an expert or architect level, locally or globally
    Internal mobility is encouraged
    Possibility to access International Short-Term Assignments or Long-Term Assignments
    Upskilling/ reskilling programs
    Learning & Development opportunities
    Annual training & certifications budget
    Pluralsight & e-learning platforms
    CSR activities: tree planting, coding lessons for teenagers etc.