Customer Service Agent

We are one of the fastest growing GameTech companies internationally. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world.

Experience and credentials are important, however we care more about character, passion, and work ethic. A sense of humour helps a lot too. Your empathy, active listening skills, and a ‘’can do’’ attitude will allow you to blend smoothly into the team and the Kaizen DNA. Ability to work in shifts, fluency in Romanian, good command of English and relevant working experience are essential, while knowledge of the Gaming industry would be a plus .

What is in for you


In 2022, we won 4 awards in the Better Collective Bookmaker Awards for our operations in Romania, among which the Best Customer Service award, proving our commitment to offer exceptional customer experiences. If you want to join our #oneteam this is what you should know about the role:

As a Customer Service Agent, you will play a crucial role in customers' journey, interacting on a daily basis to guide customers through our processes and products using multiple communication channels. You are going to be the “face” of Kaizen Gaming through every customer’s eyes by handling every single communication according to our values.

You will collaborate closely with several departments and teams across the Organization working for a common goal to ensure excellent customer service. Being part of a dynamic team, working with more than 100 skilled Customer Service Professionals, will give you the opportunity to share experience with, broaden your knowledge and unleash your potential.

Kaizen Gaming Perks


🏃 A buddy will support you with your onboarding.

💸 Competitive salary package and bonus scheme.

📚 Udemy account & continuous training.

👩‍⚕️ Health and life insurance for you and your family.

💰 Monthly allowance for lunch.

⭐Clear career paths and a developmental 360° feedback framework.