Storage & Server Engineer

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Angajator: Huawei (G)TAC Romania
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Telecomunicatii
    • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Timisoara
    • Actualizat la: 16.04.2023
    Job remote: On-site
    Scurta descriere a companiei

    Huawei Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Support Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 200 employees.

    Cerinte

    The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.


    Requirements:

    Fluency in English (German would be a plus);
    Familiar with servers and OS (Windows, Linux, Unix);
    Good understanding about the X86 server;
    Knowledge of SAN storage and protocols (FC, RAID, FCOE);
    Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
    Strong troubleshooting skills (able to analyze debug outputs and logs);
    Able to determine problems and deliver known solutions with a high level of customer satisfaction;

    Responsabilitati


    Responsibilities:

    Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
    Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
    Effectively utilizes moderate to complex lab setups to recreate and solve problems;
    Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

    Alte informatii

    Offer:

    Motivational salary package and annual performance bonus;
    Private Medical Insurance;
    Paid 4 hours leave per month;
    Annual Performance Bonus;
    Holiday bonus;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools.

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