Storage & Server Engineer

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.


Requirements:

Fluency in English (German would be a plus);
Familiar with servers and OS (Windows, Linux, Unix);
Good understanding about the X86 server;
Knowledge of SAN storage and protocols (FC, RAID, FCOE);
Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
Strong troubleshooting skills (able to analyze debug outputs and logs);
Able to determine problems and deliver known solutions with a high level of customer satisfaction;

Responsibilities:

Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
Effectively utilizes moderate to complex lab setups to recreate and solve problems;
Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

Offer:

Motivational salary package and annual performance bonus;
Private Medical Insurance;
Paid 4 hours leave per month;
Annual Performance Bonus;
Holiday bonus;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools.