TAC FTTX Engineer

Huawei Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

Our offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Support Center.

In Romania we have 2 offices, located in Bucharest and Timisoara, with over 200 employees.

Requirements:

Familiar with last mile solution for fixed access network;
Familiar with FTTx technologies;
Familiar with TCP/IP & OSI protocol stack;
Knowledge of xDSL technologies;
Knowledge of switching technologies and protocols (Vlans, STP);
Knowledge of network monitoring applications and protocols (SNMP, NMS);
Strong troubleshooting skills (able to analyze debug outputs and packet captures);
Nice to have basic Knowledge of Transmission (optical fiber, SDH, WDM);
Nice to have CCNA trainings;
More than 1 year work experience in system integration or telecommunication will have priority;
German or Spanish language skills would be considered an advantage.

Responsibilities:

Customer support engineer is handling customer service requests using trouble ticketing system for tracking customer interactions and fault analysis. As Access Network CSE in Romania GSC, you will:
Handle the customer requests from all Europe for our Access Network devices(SmartAX MA5600/ MA5800/ EA5600 , Echolife HG and EG series );
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Provide detailed information on how to set up, configure or upgrade Access Network products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Communicate with customer via e-mail, phone, live-chat to provide the solution for their technical requests related to the specified devices;
Identify customers concerns and critical problems based on customer interaction.

Offer:

Motivational salary package and annual performance bonus;
Gym discounts;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).