TAC FTTX Engineer

Angajator: Huawei Romania
  • Inginerie
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Timisoara
  • Actualizat la: 20.03.2023
    Job remote: On-site
    Scurta descriere a companiei

    Huawei Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Support Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 200 employees.



    Familiar with last mile solution for fixed access network;
    Familiar with FTTx technologies;
    Familiar with TCP/IP & OSI protocol stack;
    Knowledge of xDSL technologies;
    Knowledge of switching technologies and protocols (Vlans, STP);
    Knowledge of network monitoring applications and protocols (SNMP, NMS);
    Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    Nice to have basic Knowledge of Transmission (optical fiber, SDH, WDM);
    Nice to have CCNA trainings;
    More than 1 year work experience in system integration or telecommunication will have priority;
    German or Spanish language skills would be considered an advantage.



    Customer support engineer is handling customer service requests using trouble ticketing system for tracking customer interactions and fault analysis. As Access Network CSE in Romania GSC, you will:
    Handle the customer requests from all Europe for our Access Network devices(SmartAX MA5600/ MA5800/ EA5600 , Echolife HG and EG series );
    Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    Provide detailed information on how to set up, configure or upgrade Access Network products and their features;
    Use trouble ticketing system for tracking customer interactions and fault analysis;
    Communicate with customer via e-mail, phone, live-chat to provide the solution for their technical requests related to the specified devices;
    Identify customers concerns and critical problems based on customer interaction.

    Alte informatii


    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance discounts;
    Paid 4 hours leave per month;
    Flexible work schedule;
    Opportunity to work on shifts;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;
    Hands-on experience and lab testing;
    Great amount of Product Documentation;
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).