TAC FTTX Engineer

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Angajator: Huawei (G)TAC Romania
Domeniu:
  • Inginerie
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Timisoara
  • Actualizat la: 10.01.2024
    Remote work: On-site
    Scurta descriere a companiei

    Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

    In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

    Cerinte

    Requirements:

    Familiar with last mile solution for fixed access network;
    Familiar with FTTx technologies;
    Familiar with TCP/IP & OSI protocol stack;
    Knowledge of xDSL technologies;
    Knowledge of switching technologies and protocols (Vlans, STP);
    Knowledge of network monitoring applications and protocols (SNMP, NMS);
    Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    Nice to have basic Knowledge of Transmission (optical fiber, SDH, WDM);
    Nice to have CCNA trainings;
    More than 1 year work experience in system integration or telecommunication will have priority;
    German or Spanish language skills would be considered an advantage.

    Responsabilitati

    Responsibilities:

    Customer support engineer is handling customer service requests using trouble ticketing system for tracking customer interactions and fault analysis. As Access Network CSE in Romania GSC, you will:
    Handle the customer requests from all Europe for our Access Network devices(SmartAX MA5600/ MA5800/ EA5600 , Echolife HG and EG series );
    Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    Provide detailed information on how to set up, configure or upgrade Access Network products and their features;
    Use trouble ticketing system for tracking customer interactions and fault analysis;
    Communicate with customer via e-mail, phone, live-chat to provide the solution for their technical requests related to the specified devices;
    Identify customers concerns and critical problems based on customer interaction.

    Alte informatii

    Offer:

    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance discounts;
    Paid 4 hours leave per month;
    Flexible work schedule;
    Opportunity to work on shifts;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;
    Hands-on experience and lab testing;
    Great amount of Product Documentation;
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).

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