Gameloft - Internship Game Community Manager (Part-Time & Hybrid)

Company Description

Are You Looking For a Fun Place to Work? Join The Game!

Why? Because joining our game means being part of a top innovator in the gaming field. Gameloft® is a leader in the development and publishing of games, creating them for all digital platforms with an astonishing audience of 80 million monthly users. Our catalog includes every genre and our games are as varied as we are. We operate our own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partner with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®.

We distribute our games in over 100 countries and employ 4,300 people worldwide. We embrace challenges and are always ready for the next big thing. Not convinced yet?

We have partnerships with high schools and universities all over the world and we support their activity by sharing knowledge and mentoring future professionals. We know the importance of knowledge sharing in order to build healthy and smart future generations. We grow talent and we push to be an example for youngsters by regularly hosting seminars for students, workshops for highschoolers and teachers. So, what do you say? Are you ready to be not just another face behind a computer screen, but a Gamelofter working in a supportive environment, who gets involved and gives back to the community?

About Gameloft Bucharest

Gameloft Bucharest was created in 2000 with a passion for games that spawned 42 titles for all platforms, from Java to consoles. 
Our games are recognized and praised by our players and by the industry. We take pride in our titles, from N.O.V.A, introduced on stage during the 2010 Apple Keynote as the first iPad game ever, to FPS benchmarks such as Modern Combat, with over 175 million downloads & Sniper Fury, with over 109 million downloads.

www.gameloft.ro

Job Description

You will be working within several large teams including the local development team, which includes Product Managers and Game Managers, as well as a global team of other Game Community Managers and Moderators. You will be the main link between Gameloft’s community and Gameloft and will act as the "face" of Gameloft as well as ensuring that the Social Media and Community strategy is implemented across Gameloft's line campaigns.

Define Social and Community Actions

• Act as the Social Media and Community Management expert and regularly communicate findings to the Product Marketing Manager and Game Manager;
• Run innovative social campaigns that capture the interest of your community and constantly drive both engagement rates and community size;
• Prepare creative briefs and manage all published content (images, video and written);
• Be responsible for the Social Media activity of your games across all channels: in-game, Facebook, Twitter, Instagram, YouTube, forums, etc.;
• Develop and expand community outreach efforts;
• Become the voice and face of the brand;

 Consumer Satisfaction

• Keep an active stream of communication between the development team and the community;
• Identify the most common issues based on community feedback, regularly prepare internal reports (app store reviews, escalations of high priority or frequent issues from Customer Care agents) and escalate issues quickly and efficiently to all relevant internal parties when necessary;

 Monitoring & Reporting

• Monitor discussions and trends within fan bases on all channels, including social media channels and app store pages;
• Identify and report trends in usage and advise the development team on potential opportunities;
• Regularly analyze your social campaigns and translate the qualitative data results into actionable recommendations for future social media campaigns. 
• Analyze and report social media performance to management on a monthly basis.