Senior Service Asset & Configuration Management

At Evolve today we offer complex Human Resources services, from business consulting to headhunting and recruitment. We have extensive experience in finding talented professionals, for a variety of industries, especially in the IT sector.
We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our core values: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.
From that moment, we nurtured special relationships and we continuously evolved, being flexible, but staying true to our values. We aim higher and higher and we invite you to EVOLVE with us!

For our business partner, a diversified global financial markets infrastructure and data business, we are looking for a Senior Service Asset & Configuration Management, passionate about the bigger picture of how the technology industry is evolving, ready to ask difficult questions and take care of complicated scenarios.

The purpose of the SACM role is to support the organization’s SACM capability through the identification, control, recording, reporting, verification, and auditing of Configuration Items (CIs) in the Configuration Management Database (CMDB).

This is an exciting role supporting the SACM Process Owner to deliver the SACM strategy and goals and to provide expertise and guidance to the SACM team and their colleagues.


Requirements:

ITIL 3 or 4 Foundation qualification
Bachelor's degree or equivalent in an IT-related field
At least 4 years of previous SACM experience
Experience with ITSM tools including ServiceNow
Some experience in the development and implementation of SACM processes
A good understanding of CMDB technologies and Business Service Mapping
Self-motivated, detail-oriented, creative, and highly focused
A proven understanding of IT Infrastructure and technology
Able to build relationships and collaborate with a range of people and teams
Strong written communication, reporting, and presentation skills
Excellent communication skills- written and verbal in English.

Develop the SACM process.
Deputise for the Process Owner in meetings as the need arises.
Help define CMDB scope and CI naming conventions.
Ensure that the Service Asset and Configuration Management process adheres.
Ensure process, procedure, and work Instruction documentation is complete and reviewed on a regular basis.
Coordinate and handle compliance with CI identification/registration procedures.
Design, develop and run Status Accounting reports for key partners as the need arises.
Tackle process failures independently and communicate updates to collaborators.
Perform Verification & Audit activities to ensure that changes to the CMDB data are recorded and authorized, maintaining a high level of completeness, correctness, and compliance.
Monitor and administer management reports and critical metrics, providing variance explanations and initiating corrective action.
Perform key data quality improvement activities, including CI de-duplication and compliance validation.
Coordinate and deliver SACM training, and process advice & mentorship to colleagues.
Undertake Continual Service Improvement (CSI) Process activities as required.

Benefits:

25 days holiday per year
1 additional day off for your Birthday
Annual wellness allowance
Share Purchase Plan
Medical Health Insurance
Medical Subscription (preventive medical services)
Dental Coverage
Life insurance
Pillar 3 Private Pension
Meal Vouchers
Flexible Benefits
Bookster
Volunteering Events
Team Building Events.

• Medical subscription
• Dental subscription
• Medical insurance
• Life insurance
• Private pension
• Bookster subscription
• Extra days off
• Parties / company events
• Meal vouchers