I2C/ Invoice to cash with Italian OR Dutch

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Angajator: Genpact
Domeniu:
  • Asigurari - Intermedieri financiare
  • Contabilitate Finante
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.05.2023
    Remote work: On-site
    Scurta descriere a companiei

    We are Genpact.

    Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients' businesses and shape their future. We're guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Global Fortune 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our clients and their customers, running digitally enabled operations and applying our Data-Tech-AI services to design, build, and transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.

    Genpact in Romania

    With more than 4,000 employees in our Bucharest, Cluj-Napoca, and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance, and Trust and Safety.

    On May 11, 2023, Genpact was awarded as the “New Entrant of the Year” at the PIN Awards Gala in Iasi, an award that celebrates its rapid growth and new presence in the region. On May 24, Genpact was announced as the winner of the Top Digital Transformation Services Provider award at the Romanian Business Services Forum & Awards 2023!

    On June 15, our team received multiple awards at the ABSL Gala in Romania. We are honored to have won the prestigious Business Leader in Customer Experience award for our Mystery Case Study, a solution that allows our clients to stand out in a competitive marketplace and forge enduring connections with their customers. Additionally, we secured 2nd place for Business Leader in Business Excellence and 3rd place for Business Leader in Talent Development.

    Genpact Romania was recognized as the third most desired employer in BPO and shared services by Catalyst Solutions in 2022 and was also awarded by HR Club as the winner of the Human Resources Strategy category during the Gala of Awards for Excellence in Human Resources in Romania in March 2022.

    A constantly growing company

    Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

    Why Genpact?

    We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.

    We offer our workforce flexible work-life balance and a work-from-anywhere model. We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, TalentMatch, to match individual skills and job aspirations with existing and future job opportunities within the company.

    Work from the office, home, or just about anywhere

    We’ve reimagined and redesigned our business model into a hybrid one that allows our employees to work from anywhere within the geographies we operate in while we make use of our offices as spaces for social interaction and collaboration.

    In Bucharest, our office is located in the Hermes Business Park, a mere 300 m from the Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including 6 state-of-the-art relaxation rooms, 400 parking places, bicycle parking with showers and a kindergarten.

    In Cluj, the Genpact office is located in the Riviera Business Center One, and has 4 floors, 4 cafeterias, and 2 relaxation rooms.

    In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working in remote capacities. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.

    Interested? Find out more at genpact.com/careers

    Cerinte

    Minimum qualifications
    • University graduate
    • Very good knowledge of Italian OR Dutch and English min B2
    • Good MS Office (especially MS Excel) knowledge
    • Analytical thinking and ability to learn fast
    • Previous experience in Collection process and in innovative processes transformation initiatives and increasing efficiency
    • Exposure to transformation and productivity initiatives
    • Relevant experience in coordinating teams
    Preferred qualifications
    • Personal culture and ability to deal with the client properly
    • High motivation and willingness to learn
    • Ability to work under pressure and multiple tasks/deliverables

    Responsabilitati

    • Ensures that the process activities are carried out in accordance with the solution cooperating with the customer in the Design and Transition phase.
    • Ensures that the performance objectives (critical metrics) / process delivery time (SLAs) set under the contract are fulfilled.
    • Carries out transformation initiatives and projects to deliver financial and efficiency benefits to customers in accordance with the contractual clauses concluded with the client.
    • Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies.
    • Deliver contractually committed productivity.
    • Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO).
    • Presents the performance indicators in the operational review meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
    • Ensures that all team members are aware of the contractual performance indicators (KPIs)/delivery time (SLAs) and of the level of the encouraged performance output.
    • Conducts team huddles to communicate the information regarding to the process priorities.
    • Coordinates and ensures the creation of the Standard Operating Procedures for the processes handled, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive, and explained in a logical manner, tailored to the process needs.
    • Successfully finalizing of the training plan related to the role hold and tasks.
    • Providing training and preparing other team members with regards to the daily tasks whenever it is necessary or requested by the manager.
    • Periodic updating of the working procedures.
    • Developing implementation activities of new systems/applicable tools to the processes in scope.
    • Monitors team performance daily and ensures that individual and team objectives are met while following the established standards
    • Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder.
    • Participates in the selection of team members for similar roles by assessing their process experience/ knowledge.
    • Keeps a close collaboration with its homologous Pathfinders and Front Runners to be informed about the process related issues/initiatives or human resources that may have an impact on the customer.
    • Carries out the onboarding/off boarding activities for the team members within the customer’s system.
    • Participates in the external governance established with the internal partners related to process.
    • Participates in different projects and initiatives within Genpact.

    Alte informatii

    What can we offer?
    • Attractive salary;
    • Stable job offers - employment contract
    • Work in a multicultural and diverse environment with employees from over 30 countries
    • Genpact supports professional trainings and great career development opportunities
    • Free access to our award-winning learning platform
    • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discou

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