Implementation Specialist

We are Genpact. Transformation happens here!
With a startup spirit and 90.000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it! Now, we’re calling all the rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us!

Genpact in Romania
We are #1 in TOP Best Employers 2019 in the BPO category. With more than 3.500 employees in our Cluj-Napoca and Bucharest offices, we are ranked as the largest employer and talent developer in the business services industry. Our service portfolio includes four big domains: Finance and Accounting, Procurement and Supply Chain, Collections and Customer Service and IT infrastructure Management.

A constantly growing company
In Romania, Genpact is constantly looking for talents to join our growing teams in Bucharest and Cluj-Napoca. We work exclusively with foreign language speakers for different roles such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement and Order Management.

Why Genpact?
While working with Genpact, you will enjoy flexibility reflected in the balance between work and personal life, as well as work from home possibility. At the same time, you will have access to a lot of extensive learning programs like career mentorship and trainings tailored for skills and personal development.

What you should expect from Genpact?
In Genpact, we appreciate the efficient and fast decision makers, the ones that constantly come with fresh ideas and those who dare to apply their knowledge to solve real world challenges. For them, we always do our best to mix work with fun.

What Genpact expects from you?
As a Genpacteer, your DNA should be filled with high energy levels, innovation, courage and will to learn. And don’t forget: we think and dream in digital!

Work from an office built like a home!
In Bucharest, our office is located in Hermes Business Park (300 m from Pipera subway station). The whole building has been built to keep Genpacteers sharp and efficient thanks to the cozy lounges and social areas (6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, kindergarten, yoga studio soon).
In Cluj, the Genpact office is located in Riviera Business Center One & United Business Center (near Iulius Mall) and has 4.200 mp, 4 floors, 4 cafeterias and 2 relaxation rooms.

Now we offer the Work from anywhere option which give you the opportunity to work remote permanently for Genpact!

What are you waiting for? Apply now!

Minimum Qualifications

Relevant experience required in IT/BPO industry.
Relevant experience in developing or managing Document Management solutions and operations
Good communication and interpersonal skills (written, verbal and presentation) including experience in client relations.
Strong proficiency and knowledge of Document Management technologies, especially in the areas of document capture, data entry, workflow, repository and records management.
Good understanding of information technologies.
Organized and process oriented Lean Six Sigma certification and experience are a plus.

Preferred Qualifications/ Skills

Bachelor’s Degree
English C1
Lean Six Sigma certification is a plus

Responsibilities

Define and design operationally sustainable solutions for document management implementations with primary focus on Europe and APAC
Subsequent support in project implementation, testing, and hyper care period
Follow a consultative approach to management and IT contacts at the customer, through analysis of business and technology requirements, and short/long term initiatives which will lead to a customized business solution aligned to the company strategy
Research and keeps informed of equipment and emerging industry technologies and also support Document Management services and processes, to include researching and learning software solutions to meet customer needs
Quickly help identify opportunity areas for process/solution improvements
Co-operation with Genpact service provider of document management solutions, with Genpact Practice, operation teams and client’s teams. Also participates in regular project reviews.
Apply solution best practices across the entire Document Management Cycle

What we can offer

Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts