Customer Care Specialist with Duth

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements:

-0-6 years of Contact Center experience.
-Advanced level of Dutch and English.
-College Degree/Bachelor's Degree.
-Good written and verbal skills.
-Quick learner, patient, customer centric and pay attention to details.
-Excellent data entry, typing skills and understanding of call center environment.
-Basic knowledge of MS Office Tools: Word, Excel & Outlook.
-Ability to de-escalate calls and handle high profile escalations.

-Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner.
-Log incidents accurately and document all call information according to standard operating procedures.
-Implement knowledge acquired during training to research, identify, escalate and -resolve consumer queries and complaints.
-Ensure adherence to rules to resolve query and ensure standard operating procedure is followed.
-Keep all company information which includes customer information confidential and secured.
-Ensure compliance to all company policies and procedures.

What we offer:

-Great opportunity to work for one of the biggest brands in the world in a unique work environment;
-Great career opportunity with a leading international outsourcing company;
-Personal development in a multinational working environment through nice extracurricular activities with the team;
-Professional development through a variety of training programs (hard/soft skills);
-Competitive salary with attractive set of social benefits;
-Access to a variety of benefits available through flexible customizable package, depending on each employees’ needs