Support engineer

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

Previous hands on experience with:
- users support
- ticketing systems
- application monitoring
- reporting

Very good communication skills
Proactive
Problem solver

English: B2 Upper Intermediate

• Support of software and applications (the interface between end user and local group support, with the aim to facilitate the operating system account maintenance- password resets, unlocking accounts etc)
• Error Checking and Troubleshooting
• Maintain escalations to SL2 or any other appropriate group
• Consulting users on IT related questions
• Upkeep of Documentation (Installation instructions, troubleshooting guide, tricks and tips)
• All tickets (incidents, requests) must be updated within the agreed SLA
• Monitoring the applications already in Production and any possible errors that may appear after deployment

Join our Development Centre in Bucharest and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

Surveillance and Regulatory Technology is responsible for delivering solutions that protect the bank's financial and reputational interests from potentially criminal or inappropriate behavior by our clients, employees, vendors. It enables the bank to manage its compliance to regulations and the risk appetite to stay in business in the various legislation. In addition, the function, is responsible for driving improvement across the IT delivery cycle through adoption of best practices, automation tooling and metrics, as well as developing a target state DevOps capability.

We are responsible for delivering solutions that protect Bank's financial and reputational interests from criminal or inappropriate behavior. Through real-time sanction and embargo filtering, operational risk controls and sophisticated fraud detection that will increasingly deploy artificial intelligence, our systems protect both clients and the bank, allow risks to be managed according to risk appetite, and keep the Bank in compliance with global and local regulations.

Non payment messages is an application meant to deal with all the possible operations that can apply after an payment order was execute: cancelling, amendments, etc.