Customer Care with French

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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- Fluency in French and English;
- Bachelor's Degree or Master's Degree;
- At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance
- Medical Background or Experience on Medical/ Pharmaceutical Projects is a plus.
- Good communication skills (both written and verbal);
- Computer literacy (MS Office, Internet, ticketing systems);
- Customer service oriented approach;
- Effective at problem solving (troubleshooting skills).

- Acting as a first point of contact for customer service via email and phone;
- Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
- Answering technical questions related to medical equipment;
- Completing the requests regarding the products replacements as per the client's needs;
- Processing specific reports regarding the day-to-day activity;
- Actively participating in process improvement initiatives.

What's in it for me?

· Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
· Great career opportunity with a leading international outsourcing company.
· Opportunity of personal development in a multinational working environment.
· Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees’ needs.
· Relocation assistance to help you settle in.