Technical Business Analyst

Role Profile

The team

The Issuer Services team sits within the Capital Markets team of the London Stock Exchange. The team's mandate is to build and maintain relationships with current and future issuers and intermediaries. As part of this, the team builds digital products and services for issuers and the broader financial ecosystem within the Issuer Services platform: www.lsegissuerservices.com.

We have been careful to maintain our neutral position within the financial ecosystem and we are aiming to build an infrastructure that reflects this and digitises workflows for issuers and intermediaries.

Each of our issuers automatically gets a log-in for the platform. In addition to this we have built and continue to build out our capability for non-London listed clients to access the platform and services.

Our core clients are the Investor Relations teams, intermediaries and the c-suite within public and private companies. We aim to offer them a range of products and services through the platform, that is split across five broad areas:

Company profile page on www.londonstockexchange.com Intelligence - data and analytics solutions Marketplace - LSE and third party service providers presented to issuers Spark - Thought leadership content and events SparkLive - The digitisation of company results presentations, roadshows (both deal and non-deal) and AGMs

Refinitiv Data

We currently offer limited data points through the platform that includes, price charts, volumes, volatility, shareholder sentiment analysis. We are in the process of significantly enhancing the data that is provided through the addition of Refinitiv data. This data will give the investor relations and treasury teams and members of the c-suite a data workflow that will assist them in their roles and give insights that are specifically aimed at public companies initially. Data will include, ESG data, deals intelligence, research and more. This will also be augmented with alerts and front-end functionality. The ambition is to make the platform daily use rather than weekly or monthly use driven by these valuable data insights.

Investor Relations Tools

Through Issuer Services corporates can update their company profile page on londonstockexchange.com. This allows them to access millions of unique visitors that visit the company profile pages each month. Through the platform issuers can add branding, social media, reports, equity research, events, IR contacts and more. This has offered issuers and advisors a distribution channel to retail investors

We have augmented this through SparkLive our live streaming and webinar product: (https://www.lsegissuerservices.com/spark?channel=sparklive). Through SparkLive we give our issuers and pre-IPO companies the opportunity to livestream and host on demand their corporate presentations including capital markets days, results presentations, AGMs and roadshows in the public domain and also through a private link. We distribute the livestreams through SparkLive and also through londonstockexchange.com to capitalise on our distribution capabilities. We have leveraged Refinitiv distribution through workspace so that presentations are distributed to thousands of institutional buyside firms. We have proven the initial traction of the product and we are now looking to grow its commercial success.

Marketplace

The Marketplace is a curated list of service providers and advisors that offer there services to corporate clients. The marketplace comprises 65 members and we are aiming to grow this number to 75 by the end of the year. Each of the members has a personalised profile page that is edited and created by each firm through an individual CMS. The marketplace member also has the opportunity to publish content through a range of webinars or articles onto Spark to communicate with our Issuers.

Marketplace members range from small technology or data firms through to more traditional law firms or registrars who offer services in the capital market space. Each Marketplace member pays an annual fee to be a member of the marketplace. We see the growth of the marketplace and its combination with content distribution as a key driver for Issuer Services growth.

Role Responsibilities

The Issuer Services team is growing its product/technology team in 2022 and is looking for a Business Analyst to be part of this exciting journey. We operate as multiple scrum teams distributed across the UK, Poland, Ukraine and Romania. We are looking for a candidate with strong UX and technical analysis skills. You will partner with product managers, BAs, designers, engineers, QAs and architects to deliver on both functional and non-functional implementation.

• Partner with business stakeholders to capture business requirements and end-to-end user needs.
  • Communicate the use case and customer value behind features to the development team.
• Liaise with technology stakeholders to understand technical standards, constraints and dependencies.
• Own the writing of documentation, functional user stories as well as non-functional technical stories where appropriate.
  • 'Work backwards' from the end goal to discover what steps are needed technically.
  • Own documentation of detailed acceptance criteria and validation scenarios.
• Collaborate closely with designers and product managers to make optimal UX decisions and 'split' features into user stories.
• Work closely with testers and engineers to understand if stories meet agreed success criteria.
• Produce flowcharts, wireframes, and other visual assets to document logical, informational and user flows.
• Facilitate understanding between technical and non-technical team members.
• Lead sprint refinement and story point estimation meetings with the wider Scrum team.
• Support technology managers, product managers, project managers and the scrum master in backlog prioritisation and release management.

Key behaviours and skills

• Working experience
  • Experience in working within cross-functional and distributed Agile development teams.
  • Experience working with modern interfaces
  • Experience of working on UX design and analysis a significant positive
  • Experience working on data integrations
  • Experience of working with modern customer-facing Web Applications and a cloud-based stack.
• IT/technical skills
  • JIRA/Confluence
  • Website analysis and design through wireframing or similar techniques
  • Office suite for preparing requirements documents, spreadsheets, PowerPoints
• Soft Skills
  • Planning and organizational skills
  • Willingness to become a domain expert in the feature areas that are being built
  • Excellent interpersonal and communication skills
  • Detail oriented, analytical and inquisitive
  • Ability to work independently and with others
  • Extremely organised with strong time-management skills
  • Willing and able to challenge customers and stakeholders to better understand their needs

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.
We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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