Order Management Associate with English (6m Contract)

Employer: Wipro Digital Operations and Platforms
  • Acquisitions - Logistics - Supplies
  • Insurances - Financial Intermediaries
  • Accounting - Finance
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 27.01.2023
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.


    As part of this project and team, your role as a Order Management Associate will be to build and co-manage a strong relationship with our client organization and monitor your performance based on SLA and KPIs defined for the countries being supported.

    If you are proactive, with a mindset for professional growth, excited to face and overcome new challenges, willing to adapt and improve your current skills and learn new ones, I would be happy to invite you to take a look below and find out what your new career will be like.

    This is a fixed-term contract for 6 months with a possibility of extension.

    What will my new role be about?

    Customer Operational Support:

    Manages Customer relationship through providing daily operational support;
    Communicates all relevant information and ensures Customer's satisfaction regarding the activities in scope;
    Keeps Customer informed of progress at all stages.
    Assures interface between partners, support sales, credit & collections, support business, delivery, process development and the customer;
    Deals and coordinates any order prioritization request with the Customer, to meet expectations;

    Transaction Processing:

    Processes all the order management requests (quote validation and order processing) in a timely manner and according to the Customer's instructions / procedures;
    Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues;
    Ensures that Service Level Agreement is met at individual level;
    Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level;
    Dispute Management;
    Stores documents in common electronic repository (currently order management system) and in local repository (country dependent);

    Controlling & Quality:

    Contributes in reaching the defined process parameters and business fundamentals (e.g internal Key Performance Indicators, Customer's inventory levels, etc);
    Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity);

    Process Improvement:

    Looks proactively for enhancements of current activities and contributes with ideas / own activity to the process improvements' definition & implementation;

    Special Processes & Activities:

    Manages all non-recurrent requests from management and / or Customer (as per Service Level Agreement);
    Supports switch to upgrades / updates of existing applications / systems - Manages all quality incidents reported by the Customer;


    What should I bring to the table?

    Foreign languages skills;
    Advanced English language skills;
    Good analytical & synthesis skills;
    Rigorous and accurate working style;
    Good working knowledge of MS Office (especially Excel);
    Good Customer relationship capacity;
    Basic working knowledge and understanding of Enterprise Resource Planning system;
    Problem solving oriented;
    Self & Professional motivation;
    Self-confidence & independence in decision making;
    Punctuality & Flexibility;
    Team work capability;
    Pro activeness;

    Other info

    What’s in it for me?

    Temporary remote work due to the pandemic and return to office after the situation improves;
    Relocation package;
    Opportunity to work for one of the biggest brands in the world in a unique work environment;
    Great career opportunity with a leading international outsourcing company;
    Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
    Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.

    This is a fixed-term contract for 6 months with a possibility of extension.

    If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

    However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.