Work permit support for non-EU French speakers!

Employer: TELUS International
  • Customer Support - Client Service
  • Job type: full-time , Job Remote
    Job level: 0 - 1 years of experience
  • nationwide
    Updated at: 05.02.2023

    At TELUS International, we take pride in our passion for growth. As a multicultural team, we value diversity and support our values with a transparent and fair recruitment process.

    We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

    What we expect from the ideal candidate:

    • French and English Level B2 (medium in spoken)
    • Ability to write and speak fluently, clearly and concisely in French and English
    • Availability for a full-time schedule, on shifting schedules, afternoon, evening and night shifts covering, 15:00 - 07:00, Monday - Sunday, 5 days/ week
    • Previous experience in customer support mandatory is a plus
    • Basic computer and internet navigation skills
    • Good communication skills with strong customer focus
    • Strong problem solving and troubleshooting skills
    • Experience in the Wireless or Telecom sector may be an advantage and adapt to new ones

    What would make you an eligible candidate for a work permit?
    • you already live in Romania (Bucharest or other cities)
    • your profile matches the requirements above
    • you have completed your studies and your status is compatible with a full-time working schedule (ex. non-EU students are not eligible for a work permit until graduation)
    • you have a legal background that will be compatible with your activity in Romania and that could not trigger a rejection of your work permit from the authorities (ex. criminal record)
    • following the selection process (assessments, interviews, medical check-up) you will be considered fit for the role

    As a Customer Support Agent:
    • You will master the skills of effective communication, problem - solving, customer service, and strong cultural awareness.
    • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
    • You will be the face of some of the world’s top brands!
    • You will be taking/making calls and writing emails in French and English
    • Identify customer needs, assist with their inquiries and provide the highest quality of service in meeting their needs
    • Resolve customer questions, complaints and requests developing and maintaining a full knowledge of client products and services
    • Perform customer verifications and manage customers' accounts
    • Offer customer support using different software applications
    • Be an awesome team member

    We offer:
    • Full-cycle support with obtaining a work permit: costs, procedure, documentation
    • Working from home, from any location in Romania
    • Stable job, in a multicultural fast-growing environment
    • Above-average fixed salary, performance and tenure-based bonuses, depending on the position
    • Monthly meal tickets
    • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
    • Private medical subscription coverage
    • Extra health benefits: special discounts for dental care and optical services with our partners
    • Reimbursement for your public transportation subscription, after the trial period (if you work from office)
    • Gym subscription reimbursement, after the trial period
    • Transportation vouchers for late shifts (if you work from office)
    • Free subscription to the Bookster virtual library
    • Dedicated psychologist available for free sessions (online or face to face)
    • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
    • Paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
      Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
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      RO: Acest anunt accepta munca remote;
    EN: This job accepts remote working;