IT Helpdesk Assistant

Angajator: Mazars in Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.02.2023
    Scurta descriere a companiei

    You don’t join Mazars by coincidence, you choose Mazars: a global school of excellence where you will be challenged to develop and grow. Because our people determine our success, not everyone makes the cut. Progression is tied to education, empowering you to match your career to your aspirations both within and outside our firm. With our track record of uninterrupted growth, our people play a central role in what Mazars and our clients do next. We expect your contribution and reward your ingenuity. Come and write the rest of (y)our story with us – you’ll make friends along the way too. Mazars, the smart choice.

    Cerinte

    Requirements:

    Very good relationship and communication skills;
    Very good communication skills in Romanian;
    Advanced skills in using the computer and computer programs used;
    Advanced knowledge of using and configuring Windows operating systems;
    Basic knowledge of using and configuring the Office suite.
    Basic knowledge of scripting;
    Basic knowledge related to the operation of computer equipment (computers, telephones, printers, scanners, network equipment)
    Ability to identify, raise awareness and solve problems;
    Ability to work independently but also in a team;
    Ability to learn and capitalize on the experience gained;
    Ability to assume responsibilities;

    Responsabilitati

    What will be your role within our team:

    Meets the requirements communicated by the users of the computer system, regardless of the form in which they arrive (telephone, e-mail, ticketing system).
    Registers in the ticketing system any request received from users regardless of the form of communication;
    Solves the problems reported by users or forwards them to the competent persons when their solution exceeds their own competence;
    Assign priorities according to the SLA to the received problems.
    Monitors the computer system (end-user) ensuring that all equipment is functional (computers, phones, printers, scanners);
    Updates the knowledge base of the department with the solutions of the reported problems;
    Assists users in the specific activity;
    Install and configure the computer equipment according to the received specifications;
    Install and configure applications according to the received specifications;
    Updates the inventory of computer equipment according to internal processes;
    Other activities, according to the Employer's needs.

    Alte informatii

    What we offer:

    Competitive salary package
    Full medical coverage
    Lunch vouchers
    Competitive employee referral program
    Trainings supported by Mazars

    Be a part of our team. You make all the difference, with us!


    Come and write the rest of (y)our story with us – you’ll make friends along the way too.

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