IT Helpdesk Assistant

Mazars is an international company present in over 95 countries and teritories, whose mission is to support businesses in every stage of their development. With an experience of almost 30 years on the Romanian market and a team comprising of more than 350 professionals and 11 partners, Mazars offers audit, financial advisory, consultancy, outsourcing, tax and sustainability services customised to the needs of every client.

Requirements:

Very good relationship and communication skills;
Very good communication skills in Romanian;
Advanced skills in using the computer and computer programs used;
Advanced knowledge of using and configuring Windows operating systems;
Basic knowledge of using and configuring the Office suite.
Basic knowledge of scripting;
Basic knowledge related to the operation of computer equipment (computers, telephones, printers, scanners, network equipment)
Ability to identify, raise awareness and solve problems;
Ability to work independently but also in a team;
Ability to learn and capitalize on the experience gained;
Ability to assume responsibilities;

What will be your role within our team:

Meets the requirements communicated by the users of the computer system, regardless of the form in which they arrive (telephone, e-mail, ticketing system).
Registers in the ticketing system any request received from users regardless of the form of communication;
Solves the problems reported by users or forwards them to the competent persons when their solution exceeds their own competence;
Assign priorities according to the SLA to the received problems.
Monitors the computer system (end-user) ensuring that all equipment is functional (computers, phones, printers, scanners);
Updates the knowledge base of the department with the solutions of the reported problems;
Assists users in the specific activity;
Install and configure the computer equipment according to the received specifications;
Install and configure applications according to the received specifications;
Updates the inventory of computer equipment according to internal processes;
Other activities, according to the Employer's needs.

What we offer:

Competitive salary package
Full medical coverage
Lunch vouchers
Competitive employee referral program
Trainings supported by Mazars

Be a part of our team. You make all the difference, with us!


Come and write the rest of (y)our story with us – you’ll make friends along the way too.