Customer Experience Specialist with French

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.02.2023
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Honeywell provides employees the opportunity to define the future of entire industries, helping transform the way the world works.
    Honeywell is a global workplace where you can learn something new every day from a diverse population of problem solvers and doers.
    Honeywell provides avenues and channels for employees to celebrate the innovations and accomplishments of their colleagues, their teams, and themselves.

    Are you ready to help us make the future?

    Use your administrative and organizational skills to provide administrative support to Honeywell Building Solutions Service Team. The Business Administration (BA) professional will be responsible for the completion of the assigned process related tasks for a specific area, based on language skills and the thorough process knowledge demonstrated on activities performed and the tools used. You will work closely with local field personnel and contribute on a team of highly committed professionals who’s organizational and communication skills provide effective and efficient support to the local business.

    Responsibilities

    Responsibilities:

    Analyze new contract bookings for compliance to policy/controls/tax.
    Record necessary information on country specific sites where applicable.
    Prepares documentation related to contract changes using approved tools: variations, cancellations, re-bookings and booking updates/corrections.
    Responsible for review of Time & Material work orders including any pre-invoice requirements and working with field personnel to obtain customer required Purchase Order to process invoice
    Support business with access to customer portals including documentation for new/renewal subscriptions to such sites.
    Depending on customer, prepares the relevant documents (billing authorization process, invoices, work orders, billing forms) and sends them according to customer/contract requirements including loading via customer portals.
    Supports business with the requisitioning for Indirect Purchasing/Ordering including PPE/Safety materials for safety compliance
    Perform analysis and troubleshooting activities based on the business requirements.
    YOU MUST HAVE:
    Bachelor’s Degree.
    3 years’ experience in administrative support role.
    1+ years’ experience with SAP.
    French language minimum B2 level.
    English language minimum B2 level.
    Skills:

    Demonstrated working proficiency in Microsoft Office Suite.
    Strong communications skills (both written and verbal).
    Analytical and Problem-solving skills.
    WE OFFER:

    A culture that fosters inclusion, diversity and innovation
    Market specific training and ongoing personal development
    Career growth opportunities
    Experienced leaders to support your professional development
    International work environment
    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Other info

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.