Helpdesk Officer

Employer: EveryMatrix
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 06.02.2023
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.


    Services: Windows Active Directory Administration, Exchange/Office 365 Administration.
    Troubleshooting various operating systems: Windows 10 and MacOS (basic Linux is a bonus); Android and IOS for mobiles.
    Troubleshooting O365 components: Outlook, Teams, SharePoint/OneDrive etc.
    Hardware: Desktop and laptop components replacement.
    Network peripherals: Basic Printers, WAN and LAN maintenance.
    Previous experience with a ticketing software (like Jira) and inventory software (like LanSweeper) will be considered an advantage.
    Previous purchasing/acquisitions experience with IT equipment and software is a bonus.
    Excellent oral and written communication required in both English and Romanian.


    Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance.
    This position also requires mobility, international travel being necessary (one week for 3 or 4 times a year).
    Responsible for new employees onboarding – preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs.
    Various internal platforms administration.
    Responsible for IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software).
    Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer toner and clearing paper jams, replacing broken LAN cables or connectors).
    Keep track of and add to internal inventory systems of all new and existent IT equipment.

    Other info

    Work Life Balance:

    33 days off per year, including public holidays, rising to 43 by year 5 inside the company
    10 sick leave days per year (without a doctor’s note).
    40% work from home, over any 3-month period
    If returning to work soon after having child, 1 year 100% WFH for mothers
    WFH after child is born – for fathers: 13 weeks of 100% WFH (from the day of the birth of the child)
    Benefits and Office perks:

    Daily catered lunch or lunch allowance in value of 85 EUR net per month
    Private Medical insurance – Regina Maria
    Our own in-house gym, health & well-being programs
    Fruits Tuesday
    Access to online learning platforms Udemy for Business and O’Reilly and budget for external training
    Massage at work
    Anniversary gifts
    Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!)
    Fun corner: ping pong table, PS4, lots of board games.