Agent/Contact Center Associate with Italian (plus English)
Kapital HR este o companie de consultanta in domeniul resurselor umane, principala activitate fiind cea de recrutare si executive search.
Am creat Kapital HR din pasiune pentru munca noastră, ne motiveaza bucuria celor care ne mulțumesc atunci când le găsim noi locuri de muncă sau când învață lucruri noi, precum și din dorința de a contribui la maturitatea pietei de afaceri din Romania.
Excellent speaking and writing skills in Italian (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving client’s requests
Proficient in Microsoft Office, Outlook, Social Media
Willing to work in a contact center environment with rotational shifts
Deliver exemplary customer service via phone calls / email / social media.
As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other services.
Competitive salary package
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team