Employee Services Generalist with Polish

British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

Technical / Functional / Leadership Skills Required


MS Office package acumen • Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
Excellent verbal and written communications across different audiences and channels.
Knowledge of the systems and technologies used (SuccessFactors - Employee
Central, Case Management System, Knowledge Management System etc) will be a plus.
Knowledge of HR policies and processes, interpretation of information necessary to provide support or resolve transactions;
Customer Service - provides services necessary to meet customer needs, identifies continuous opportunities to deliver services with a professional result and good quality;


Education / Qualifications / Certifications Required


Proficient in English and Polish

ACCOUNTABILITIES:



Provides generalist HR advice and guidance on HR policies, processes, and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the available self-service channels;
Replies to queries, solves assigned transactions, escalates cases if necessary;
Personnel Administration and Data Management specialized role, responsible for efficient process delivery within this area, constantly providing excellent services
Responsible for solving requests within the Personnel Administration and Data Management area and providing replies to employees and line managers’ standard queries related to the specialist’s area of expertise
Provides Personnel Administration professional expertise and makes sure all HR administrative processes are performed and aligned with the standard operating procedures
Monitors data synchronisation in SuccessFactors
Adheres to BAT Standards for data administration and security and checks data from policy and relevant requirements perspective
Fulfills all activities related to data management within the human resources area and personnel administration services according to standard operating procedures
Provides support for the entire personnel administration process, monitors existing workflows within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination), by fulfilling the allocated transactions