Customer Care Specialist with Italian - 2 years

Employer: Wipro Digital Operations and Platforms
Domain:
  • Administration - Political Sciences
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.01.2023
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Requirements

    Requirements:

    0-6 years of Contact Center experience
    Advanced level of Italian and English
    College Degree/Bachelor's Degree
    Good written and verbal skills
    Quick learner, patient, customer centric and pay attention to details
    Excellent data entry, typing skills and understanding of call center environment
    Basic knowledge of MS Office Tools: Word, Excel & Outlook
    Ability to de-escalate calls and handle high profile escalations

    Responsibilities

    Responsibilities:

    Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
    Log incidents accurately and document all call information according to standard operating procedures
    Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
    Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
    Keep all company information which includes customer information confidential and secured
    Ensure compliance to all company policies and procedures

    Other info

    What we offer:

    Great opportunity to work for one of the biggest brands in the world in a unique work environment;
    Great career opportunity with a leading international outsourcing company;
    Personal development in a multinational working environment through nice extracurricular activities with the team;
    Professional development through a variety of training programs (hard/soft skills);
    Competitive salary with attractive set of social benefits;
    Access to a variety of benefits available through flexible customizable package, depending on each employees’ needs.