Customer Care Specialist with Italian - 2 years

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements:

0-6 years of Contact Center experience
Advanced level of Italian and English
College Degree/Bachelor's Degree
Good written and verbal skills
Quick learner, patient, customer centric and pay attention to details
Excellent data entry, typing skills and understanding of call center environment
Basic knowledge of MS Office Tools: Word, Excel & Outlook
Ability to de-escalate calls and handle high profile escalations

Responsibilities:

Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
Log incidents accurately and document all call information according to standard operating procedures
Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
Keep all company information which includes customer information confidential and secured
Ensure compliance to all company policies and procedures

What we offer:

Great opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Professional development through a variety of training programs (hard/soft skills);
Competitive salary with attractive set of social benefits;
Access to a variety of benefits available through flexible customizable package, depending on each employees’ needs.